I cannot cope with ebay and trying to find a soloution, my mental health is not good.
I sold an antique French doll to a USA Buyer, it got $1800, ebay said they wouldn’t release the funds until the doll was delivered so I had to borrow the money to post it to the US (I dont work and for 3 out of 4 weeks every month I basically have a zero bank balance ) it was about $75 to post.
The day the doll arrived the buyer said she wanted a refund , she claimed it didn’t match my description, but I didn’t know anything about it so I was very vague in my description and didn’t actually label it as any certain brand or age as I didn’t want to say the wrong details , so I took lots of photos and described it exactly as it was and said ??? I dont know about it, please ask any questions and have a good look at the many photos.
all the bidders knew what it was and told me all about it, so I now know.
I said I dont have a return policy, especially for change of mind situations, I only list things when I have to buy my medication or big bills, and back in 1998 when I joined ebay, we could set our seller conditions and that is how my account has been for over 25 years, I offered her a part refund out of good will but she then sent a photo of my doll next to a broken head of hers which was smaller than mine and said see its not the same, your doll is a fake. ( the doll she bought from me was to replace her broken one, when mine arrived she saw it was the wrong size and was not the same as her broken one) She knew all about the free returns for buyers and knew she would get 100% Money refunded, and especially if she used the ‘fake’ word, meanwhile it was into the 4th week as days went past before reply’s back and forward, ebay never cleared any funds so never saw a dollar but was already out of pocket the post $75.
Because I had never done a return before I didn’t know there was a time frame that had to be met and the buyer was stalling with the communication, ebay took over the case and my one and only option was to agree to refund which after 10 days back and forward I did agree than the automated returns kicked in and gave me a choice of two couriers to pay for the return post, one was $245 the other was close to $350.
I could not proceed because I had a negative bank balance, spent the next 10 days trying to speak to a person not a computer , I never got to buy my medication because they never released my funds so at this point I am suicidal and very unwell. But again their deadline passed so they ended up giving the buyer a full refund including the post that I paid for, she gets to keep the doll apparently, and then ebay charged me the selling fees of $267.
I want my doll back and I refuse to pay the exorbitant US postal fees, and I am not paying final seller fees on a sale that was fully refunded, so any lawyers out there that want to take this on?
