Help, please. How to prevent a Paypal scam,please.

[fisherkinglebowski]

Hi Gays,

I have an open case. And this is the last email I got from Paypal

"We've completed the review of Case PP-003-426-211-423 and decided that your buyer should receive a refund of $XXX.00 AUD if they ship the item back to you within 10 days. The item should be in the same condition as when your buyer received it."

My question is: what if I cant receive it within 10 days, what if the buyer post it back to me in the ninth days. Will Paypal still close the case just base on the tracking number? Any body have same experience?

I appreciate of any advise.

Thanks

[lyndal1838]

If you have not received the item or it is not in the condition that you sent it on the 10th day RING paypal and tell them.

Do not leave it until paypal closes the case as it is a lot harder to get them to do anything when the case has been closed.

[letscleanupmycupboards]

The buyer only needs to show they sent it back to you within 10 days, not that you received it within that time. The buyer will have to provide tracking numbers to paypal, paypal will then refund their money (which would have been on hold from your account as soon as they opened the case) and then if there is an issue such as the return never arrives or it comes back not in the condition sent, you contact paypal and you can, in some cases, claim back from them.

[fisherkinglebowski]

Thanks

[fisherkinglebowski]

This is what I concern. The buyer just need to provide the tracking number at the last day and they got the money. I got nothing.

[lyndal1838]

But if you point out to paypal that the item has not arrived they will check the tracking.   If it shows as invalid, or not received by you then they should not refund the money.  If they do refund the money you can then go to the Ombudsman on the grounds that paypal is not following their own policies.

You do have to stand up for yourself though....paypal cannot know that the item has not arrived back unless you tell them.

[cmcoins2000]

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@lyndal1838 wrote:

But if you point out to paypal that the item has not arrived they will check the tracking.   If it shows as invalid, or not received by you then they should not refund the money.  If they do refund the money you can then go to the Ombudsman on the grounds that paypal is not following their own policies.

You do have to stand up for yourself though....paypal cannot know that the item has not arrived back unless you tell them.

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This system is not making a lot of sense.

The problem with this is :

A buyer supplying PayPal with a tracking number.

A tracking number is simply that - all parcels now have tracking.

To whom was the item addressed, where was the item posted to.

A buyer could send anything to anyone - get a tracking number - supply it  to PayPal.

Then possibly go pick up the package from Auntie's house.

NOW I BET THEY HAVE THAT COVERED.

[letscleanupmycupboards]

But when you get the download of the tracking and find it was sent to the wrong address, paypal would have to intervene. All trackable mail is scanned at the delivery centre so unless you sent it with tracking to someone else in the same postcode area and hoped they didn't RTS it, that wouldn't work.

[lyndal1838]

To comply with paypal's rules of postage and return postage the tracking  must show the address to which the item has been sent.

There is anecdotal evidence on the boards that some members are getting away with tracking details showing just a postcode but if the addressee has not received it and all that can be produced is the postcode I think there would be a very good argument for paypal not refunding the buyer.