on 14-02-2017 06:51 PM
Hi.
Item ID num.172512947748, Not sure if that will help??
Recently sold a PS-Vita. The item had always been enclosed in a PS-Vita protective rubber case/cover, when used. Everything was in perfect working order at time of Sale and Postage Battery Charged, Games Played considerable Extras, No Known marks or Scratches or Damage. Was advertising as Express Post, with a last minute decision to post it Express+Signature. I also tracked Item and notified buyer for pick up at Post Office. Buyer sends back message saying its not what was described and not Happy.
1.Buyer claims It was scratched and marked to start with. I requested Pictures, Then starts blaming his Phone cannot take pictures of marks with his phone (pictures i advertised show no marks)
2. The game sold with PS-Vita not playing. No Pictures.
3. The day Item posted i charged the Device and shows in my (Ebay pictures) as being fully charged. The next message is saying it wont Charge. (Though it did show a flat battery so it was working) I request pictures and recieve three very grainny very poor quality pictures (a) Showing a picture of the Power Point though not showing the Device. (b) Shows the Device plugged in Though no Power point. I requested pictures showing( Device and Power point) in 1 picture. Buyer claims it shows everything very clearly. And has left me bad feedback And Wants Money Back
.
(i use VR now no further use!)
I advertised 1. No Returns and 2. Selling as is.
I have never had any trouble in the past.
I suspect had it not of been Signature on Delivery, I believe this would be a Item Not Recieved Claim.
Suggestions or Advice appreciated.
on 14-02-2017 07:59 PM
on 14-02-2017 08:17 PM
Thankyou for your reply.
Kept the Postal Records. Never thought about the Device Serial Number.
on 14-02-2017 08:22 PM
PS. Would that get rid of the Neg Feedback?
on 14-02-2017 08:33 PM
on 15-02-2017 12:40 PM
Finalised! Issued Refund! Cut my losses! Lesson Learnt! Move-On. Beware!
on 15-02-2017 01:04 PM
Please tell us you got the item back before refunding.