Hi can buyers get refunds if the the tracking has been delivered and not received

[mysellcenter]

JUst wanted to know I posted a item with tracking and the tracking said delivered to that address can this person get a refund when it was sent to her please

[bakeandfry]

Opps, my bad, the header on the thread wasnt loading up! Stupid phone....

[imastawka]

Haven't you got a real computer yet?      

[toysandthings12]

Yeh well I just received a demand of money back because the item

didnt work as well as someone elses.

Or not as well as he'd hoped.

Possibly he aint using it right or is not use to using

it as some items take a bit of practise to get the hang of.

Ghzzz, fed up with the money back guarantee thing.

This will be the 3rd n its starting to cost me heaps.

[bakeandfry]

Nope

[toycrazyau]

Yes, they can get a refund.

This happened to me a couple of months ago.  Tracking showed delivered with the buyers name and signature.   Buyer claimed they never received it and got their money back with the ebay money back guarantee.

I lodged a dispute which I won as I had three items of proof showing delivery so the decision was reversed on 21 July.  Unfortunately I am still waiting for ebay to give me my money back.  I send 5 emails a day and get 5 replies every day saying be patient the refund will be processed in 7-10 days or within 48 hours (depends who replies as to what answer I get)

Last week I told them I contacted the FOS and Dept of Fair Trading.  I got two emails back pretty much strait away, one saying the refund will be processed within 48 hours and another from a "supervisor" saying he personally put the refund request through and will be following up with this matter.  This was last Thursday and still no refund.

[heihachi_73]

I've had quite a few Parcel Post items marked as "delivered" myself, yet never received them. Most of the items ended up scanned at a location nowhere near me; I was not red carded, and the items were apparently not there either, despite the "delivered" status. For example, anything which ends up "delivered" with the location as Mooroolbark VIC means that I am not going to receive it even if I travel all the way there to pick it up.

[misterforgetfulsbooks]

We have many new postal delivery contractors on 457 visas earning peanuts. Is it too big a step to think that they may be marking an item as delivered, but instead keeping it to re-sell? It just seems strange that these contractors can make a living off such low delivery rates to such remote regions from their delivery centres.