3 Day Guarenteed delivery is completely unfair to sellers. No one can guarentee a delivery time when Australia Post (a company that received over 1 million complaints last year) has a monopoly on the Australian Postal service. It's even worse if you live in rural Australia like I do. eBay wants to compete with Amazon, fair enough. But it's best-match algorithm is obviously punishing sellers that have chose not to opt in because they'd rather be honest with their customers! My impressions have dropped significantly since the introduction of this, yet sales through my website sales are at an all time high..
I see people offering a 3 day guarenteed delivery on items less than $5, which means they would have to be sending the items as a large letter without tracking and any guarenteed delivery date... If this is happening there must be a greater benefit to being dishonest with your customers than there is risk of negative feedback or returns?
Should I be lying about my delivery times in order to help my best match ranking?
