How do I ensure the buyer sends back the right item and not a fake?

[pysterio]

Hi fellow sellers

I resell used electronic products and the majority of my sales have been single unit purchases. 

I had my first multiple item purchase a few weeks ago which I felt was suspicious but I processed the sale and now the buyer has initiated a refund. The rating of the buyer is (3) and his reason was simply as "the wrong product " with no photos and and no specifics at all as you would expect from a buyer initiating a refund.

Descriptions and photos on my ad were not ambiguos whatsoever. I have contacted the buyer to add more specifics in the interim but  my gut tells me if I accept the refund then non-genuine replica/fake products ill be sent back to me and in the eyes of eBay I can't prove this was what I didn't send in the first place. 

Please advise on what the best outcome can be if the buyer proves to be malicious

edit: i have not approved refund yet, only contacted buyer for more info

[*tippy*toes*]

---

@tazzieterror wrote:

---

@*tippy*toes* wrote:

Does it really matter about the names of the colours? I'm unsure why you need to constantly point out that the colouring is yours when quoting text. It makes absolutely no difference to the advice you're giving.

---

Blubrication mine 

When quoting text, it's considered best practice for the quoter to acknowledge any emphasis they add to the text not originally included by the author.

To not do so could, in some circumstances, be seen as an attempt to misconstrue the text, so better to err on the (colourful) side of caution, I say!

---

I don't think that's going to be an issue on eBay discussion forums! 😄

[tazzieterror]

Hey, that's NOT what I meant!

[lyndal1838]

Gotta cover your backside Tazzie....posters here can construe things on the boards any way they feel like construing them and d*mn the consequences.

That is when we get some of the best exchanges on the boards.

[*tippy*toes*]

---

@lyndal1838 wrote:

Gotta cover your backside Tazzie....posters here can construe things on the boards any way they feel like construing them and d*mn the consequences.

That is when we get some of the best exchanges on the boards.

---

Especially on weekends! 😄 😄 😄 😄 😄 😄