How do you access sales transactions?

[mylinencorner]

Dear Ebayers,

Every day I download my recent sales history to extract customer addresses for postage purposes. I use a tool in the File Management centre which does a bulk export to an excel file.

The problem is this tool is highly unpredictable. Sometimes it takes days to fulfil a small request for twenty or thirty transactions. It drives me mad because I can't post anything until I get hold of the data!

Ebay (Aus) help is useless too. They say its not their problem, and that I have to contact the US team.

Help!

Meher.

[davewil1964]

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@mylinencorner wrote:

Dear Ebayers,

Every day I download my recent sales history to extract customer addresses for postage purposes. I use a tool in the File Management centre which does a bulk export to an excel file.

The problem is this tool is highly unpredictable. Sometimes it takes days to fulfil a small request for twenty or thirty transactions. It drives me mad because I can't post anything until I get hold of the data!

Ebay (Aus) help is useless too. They say its not their problem, and that I have to contact the US team.

Help!

Meher.

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Check your emails from eBay/Paypal. They tend to be real-time.

Otherwise be proactive and not try to automate everything.

I would suggest the latter, as an inability to get automated payment advise from only one of at least three available sources is unlikely to cut the mustard with buyers. Your defects, so your choice.

[clarry100]

I'm not understanding why you want to get your mailing addresses from file management centre. These functions are more for archival purposes than daily use.
After your buyer completes checkout and has paid the mailing address can be obtained from the sales record.
I would recommend you subscribe to the basic Selling Manager (or the Pro version if you are a store holder). It has a number of features that you will find useful. The basic version is free to non stores and the Pro version is free to store holders.

[mylinencorner]

The file management centre tool gives me a bulk download of sales records which I can then transform into a format acceptable for uploading to Australia Post's online eparcel function. That way I can print Australia post labels and slap them on my satchels. Beats manually writing out each address by hand!

Thanks in advance,

Meher.

[davewil1964]

I might have mentioned this before, but your choice, your defects. Also, don't think that relying on automation will make your buyers think you are not an impersonal corporation.

[harley_babes_hoard]

hmm I just copy name and address from the paypal payment email and paste into my labelling software.

[sueken4812]

I would imagine that doing it that way means you are sending them to the ebay address.

You should be sending them to the PayPal address ..... sometimes it's different to ebay address.  
If this is so, then you've been lucky not to get caught out.  
I often get purchases being sent as a gift ,,,, the buyer changes the address it's to be sent to in PayPal.

You don't have Paypal cover if you're not sending them to the PayPal address.

[phorum_junkie*]

The buyer cannot change the address in Paypal, the only address the seller will see is the one which is showing as the delivery address when the buyer goes through checkout.

[mylinencorner]

A big thank you to all of you for your posts!

I've solved the problem - its actually quite simple. Selling Manager Pro has a view called 'Sold Awaiting Shipment'. In that view you get a list of all the transactions that have been paid for. All you ned to do is select transactions (using the checkboxes on the left hand column) and then click on the drop down menu titled 'Other Actions' and select the 'Download' option. Within a few seconds you get a .csv.txt file. If you rename the suffix of the file to just '.csv' (by deleting the '.txt' part) and open it in Excel - voila!

Thanks,

Meher.