on 04-06-2014 12:32 AM
I am having from time to time buyers coming back to me claiming that I have sent them faulty goods.. this is despite that everything I send out is in pristine condition and is well packed and tracked. Hmmm had one the other day who was fairly abusive, threatened negative feedback which she has now posted on my site and I have replied to. She refused to send goods back despite the fact I offered her the return postage and a refund if I thought she had a case. Personally speaking, I packed the item well, it was in good order when it left here. Had a few of these sorts of folk, and I think there are people out there at the moment trying this on and then refusing to send back goods. Not the money here definitely not ,as the item was not worth the effort really. However, the principle of the thing is at stake here and there appear to be more of these people coming through Ebay. I suppose you can't have everything and you have to expect some problems but are any others (sellers) having this trouble out there????? I am a very ethical person and expect people to treat me with respect as I respect them.....am I expecting too much????
Solved! Go to Solution.
on 06-06-2014 06:32 PM
on 06-06-2014 09:24 PM
You should have closed the case after the minimum FOUR days.
The onus is on the buyer to prove it's a fake. Which requires getting a third party, competent person to state it in writing. Otherwise they will be required to return it, trackable, at their expense.
Which could be a bit hard as perfume is classed as a dangerous good. I assume you have a dangerous goods licence, otherwise you wouldn't have posted it in the first place.
on 07-06-2014 04:36 AM
on
07-06-2014
07:02 AM
- last edited on
07-06-2014
08:10 AM
by
pixie-six
Yes I pop in a note with all my plants explaining that I pack the best way possible to avoid damage but on occasions something can arrive not 100% due to some rough handling that can occur with Aus post. I always ask for a photo and i replace immediatly when I judge that it is destroyed or un salvageable. Very rarley happens so i just do it. But your items are easily returned and you did the best thing for that customer so I wouldnt worry about the feedback as it shows your a fair person. I know , Neg feed back is a **bleep** if you havent had one before.....
on 11-06-2014 07:33 PM
Thanks for you reply. What I did was simply to reply to the negative feedback quite simply and with a bit on the end which said 'reported to Ebay'. Had a reply from Ebay, and this buyer is now under investigation. When you look at all the feedback she has left for others it is quite obvious that she is a scammer. Lots and lots of 'non deliveries' and refunds. Anyway most of my buyers are really good and so it is not an issue really.
However, the other little trick I actually came across this week was a buyer saying she could not pay through Pay Pal. She indicated at the checkout that she was paying through bank transfer. Has anyone ever noticed that this actually looks in your Ebay account as if the customer has paid????? No go with me. She went into resolution and I relisted the item when I closed the case. Thanks for your reply it is good to know you are all out there.......LOL
Cheers
Jenn (Starvocal)
on 11-06-2014 08:04 PM
on 11-06-2014 10:54 PM
On the rare occasion someone pays me via bank deposit, they usually click checkout complete which highlights the shopping cart icon next to the sold listing. I will check my account soon after, because very occasionally it goes in pretty quick, especially if they paid over the counter. If not, I check again the next day and as soon as I see the money in there, I click the payment received button, which then highlights the $ sing and shows it as paid. I then normally send the buyer a message saying payment has been received and I'll post their item. I've never seen the $ sign highlight with bank deposit until I select payment received. That said, if they don't hit the 'complete checkout' option when paying, you don't know if they have actually paid or not unless you keep checking your account.
I'm not sure why people say they can't pay via PayPal. Most people have a credit card these days and you don't need a PayPal account to pay via credit card. If they don't have a credit card, you can still pay via PayPal using your bank account. My PayPal payments come from my bank account when there is nothing left in the PayPal kitty. I think people just use it as an excuse to be difficult.
Sounds like you've got it all sorted.
Jane
on 12-06-2014 05:03 PM
I know of at least six people who can not pay by paypal. Half have been refused paypal accounts and the other three went out in sympathy, and they all hate the excessive costs of paypal.
on 12-06-2014 06:47 PM