How do you satisfy the PayPal Buyer Protection when sendng letters not "packages"?

[hang1945]

Hi all,

I have been reading a few threads today - and would appreciate some long time users of ebay if you could advise the best way to send an item that can be sent in an envelope ie sticker letters or die cut shapes or photo mounting paper..... and keep postage costs low?

I can't see any other way than to send Signature on Delivery for an additional $2.95 on top of standard or large letter rate - this is what my local PO (franchisee) told me to do.. Today however, I was advised by another local PO (not franchise) that letters & envelopes don't get sent "Signature on Delivery" though they didn't tell me how and accepted the lodgement of it anyway.

Does anyone have advice or recommendation on how to do this?

Kind Regards

Melissa

hang1945

[harley_babes_hoard]

Why do you post to ebay address not the paypal address. I don't think you will be covered by paypal if you don't ship to the registered paypal adress.

[cq_tech]

Absolutely correct. The item MUST be sent to the registered address provided by Paypal, particularly as the buyer has the ability to change the delivery address on their Paypal invoice during checkout if they wish to have the item delivered to an alternative address (as I have on a number of occasions).

This question pops up quite frequently and I can't understand why so many people get it wrong. Even when returning an item to a seller you should request the return address from Paypal because if you send it to their ebay-registered address (which may not necessarily be correct) you won't be protected if it doesn't arrive.

[colic2bullsgirlore]

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@stampingpaws wrote:

I too sell small items, CD's and send out in padded envelopes. The cost is $1.20 to Australia and $2.60 to Europe. I give free postage in Australia absorbing the $1.20 charge but charge $3.60 standard postage to Europe. I offer Registered and Express Post for an additional fee but in 2 years noone has requested it. If a letter goes missing I replace it without worries, hasn't happened yet.

Here is the relevant part of my Description

DELIVERY Your item will be posted the next working day after cleared payment is received. We use the name and address advised by EBay on the Order Details page.

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Cq  and Harley

Stamping paws terms do not say that they post to the ebay registered address their terms state that they use the address

supplied by ebay on the order details page

The final address on the order details page is generated after the item is paid for.

If the item is paid for via paypal and a gift address is stipulated during the paypal payment flow then the ebay order details

page will reflect that change ie after payment the paypal and ebay order details address will be the same.

If another mode of payment is used the buyer can still amend and use a gift address as final promise to pay is confirmed

during ebay checkout.

I think that generally address mistakes are made by newer sellers who in their desirous rush to please preaddress parcels

before payment is finalized and do not understand that the address may change on the ebay order details page when  a

paypal payment is finalized.

The address that is imported into click and send is not imported from paypal but it is imported from the ebay order details

page ie it is your ebay account not your paypal account that is synchronized with click and send so  if the flow did not work in

the fashion I described then the address imported from ebay would not necessarily be the one that that the buyer stipulated

during the paypal payment process.

The important bit if you are getting addresses from the ebay order details page is that you get those details after payment is

made and not prior

[colic2bullsgirlore]

So my point is it is incorrect to state that sellers must post to the paypal registered address to satisfy seller protection protocol.

Sellers must post to the delivery address stipulated on the unique paypal invloice that is tied to the ebay sale and that address after

payment will be exactly the same as the address on the ebay order details page.