How often does Ebay rule in favour of the seller?

[wombatrois]

I have a situation where an item was unfortunately mishandled by Australia Post and was very delayed in getting to the destination. It did finally get there, but only after the buyer demand I track it for her (why do we provide tracking numbers!). I was very obliging and took the time to go through all Auspost's hoops to find out what was going on etc. 

Anyway, it arrived, she was happy and all was good.

Except the next day she sent a message saying she'd found a 2.5cm cut in the garment and wanted a refund. I asked for photos which she provided, but if there had been a "cut", she had made it much worse by pulling the two bits of material apart so the photo would look bad - I check my items thoroughly and would have noticed a "cut" this bad.

Anyway, it has all turned sour and she's demanding a full refund through the resolution centre, only now her story has changed from a cut in the fabric to a seam not being sewn under the arm during manufacture.

She's a really experienced seller/buyer, but her behaviour really is a bit strange I think. 

Do you think because the photos show a gap in the fabric where she's pulled it apart it will be enough for ebay to agree with the buyer? I'm really ticked off because I tried so hard to please her, but then this. I certainly don't think a 2.5cm unsewn seam under the arm is enough to render it unwearable, but I know everyone has different standards.

[phorum_junkie*]

. I certainly don't think a 2.5cm unsewn seam under the arm is enough to render it unwearable, but I know everyone has different standards.

I was with you until the above. If I sold something with even the tiniest fault I would consider that made the goods as not as described.  For a very minor defect like a small miss in a seam I would offer either a return or a partial refund, however much I may think the buyer had exacerbated the problem or indeed caused it I would act on the premise that the buyer was honest and leave it up to universal karma to even things out.

[fixnwear]

wombatrois,

You certainly have a liar on your hands!

Especially if the item she bought was second hand.

But even if new, 2.5cm seam split is nothing, things like that can happen while people try things in the store and it most definitely doesn't render anything unwearable! Not only that, it can be stitched up in less than a minute.

I have seen and heard everything now - but every time I say that I read something even more ridiculous.

Those who think - like phorum does - that such a small seam split is major fault and desrves a refund are so full of it!

And to try to impose their own standards (I would do this or I would do that) is just plain arrogant.

Since when does a second hand item have to be perfect, that's why it's cheaper and that's why it's second hand. And even if new, chances are it was bought for less than it should have cost.

And besides, your buyer have changed her story, initially the claim was for something else.

If I was you (and it's easy for me to talk as I'm not a seller and not in your shoes, I know) I would tell the lady:

"You are mad about something, maybe late delivery, maybe you don't like the item - and you have to somehow make it my fault.

You claim is denied 100% - as I simply don't believe you. You changed your story twice. Maybe you can have another go with a truth this time?

Ebay of course is most welcome to give you your money back, after all THEY guarantee everyone their money back - but not from my funds! Take it up with them."

[lane-ends]

You can say what you like but Ebay will decide in favour of the buyer, they will get a refund and either keep it or seller pays to get it back. If you argue the toss not only will you loose, you get defect + low DSRs+ maybe neg feedback.

Or you could apologize for any disapointment and ask if they still have a use for the item you would be happy to give a partial refund and let them keep the item rather than send it back. ie Cut your losses on what is a low win % case.

If something has a split and not mentioned then you have erred. If the buyer has made it worse just to emphasise it then not much you do to prove that.

[springyzone]

It is possible that she may have thought it was a cut when she first looked at it.

It would be normal to hold the section open for photos.

Maybe after someone else looked they said to her-it's not a cut, it is a bit of the seam that has been missed.

It doesn't sound like a major fault but it was probably disappointing for her to find it.

[comcol]

Considering you dont sell anything on Ebay why are you making 8000 comments attacking nearly everyone on here. 

[padi*0409]

Errrrr, sells on another ID........................................

[beautbots01]

I think you'll find PJ sells under a number of other ID's on eBay.  PJ is just her posting id

[cathyjoyjoy]

Brings to mind someone's signature on this board "assumption is the mother of all stuff ups".

[comcol]

Most stalkers do use fake names to hide behind. And they have several different ID's in these forums actually. 🙂