Had a customer who bought a branch of silk flowers from me and then she left a negative feedback saying that it is rubber and plastic....
Hey mate, silk flower does not mean they are made from silk as golden age does not mean it is built by gold.
Also the material used for the silk flowers is called PU not what she thought as plastic or rubber.
What can we do when sellers meet ignorant buyers? I offered full refund and would like to solve the problem but she refused.
Then I phoned ebay to see what we can do. Ebay said it is a normal opionion and they can do nothing. I said if my description is not accurate, the buyer can report me. What happened if the buyers' feedback is not accurate? Ebay replied me saying that this is only an opinion~~which means it does not need to be accurate T_T
Can anyone give me some suggestion what to do?
Thanks!!
Have a nice DAY!
