How to report a bad seller account be careful for those low rate seller . A painful experience .

[jaani70]

Hi ebay shoppers ,

I had recently deal with an extremely seller lately.

I had brought a cheap Mp3 in around $30AUD, which is not a big deal and for the purpose of taking voice note only.

The item arrived on time as listed , but very unfortunate that the item was actually not function and it looks like it is totally faulty .

Then nightmare started .

I had simply sent an email to the seller , to tell them about this , at first , their listing saying is IN SYDNEY , so I was thinking that if I can just post it back and get a new replacement to them .

Then drams started .

Their first response are saying that they are willing to sent me a new one , I then happy to go, but in a few days time , I asked for an tracking number , then they told me that I have to wait 45 days for the replacement .

I then rejected the offer of replacement , I go for a full refund and will post it back the item to them for fair .

Then , they start playing games , at the third email they response , they only willing to refund 20% of the cost and told me to keep the faulty item.

I rejected , I make it very clear about I am not asking for a discount buying , I need to spend money to buy something aren’t faulty .

Then , their fourth email saying that they can refund 30% to me .

And so on , I still make it very Clare to them , I need a 100% full refund.

Then , after a week , they come back to me saying that they can do 50% refund and sent me a new one , I then rejected it , I want 100% refund.

After 20 emails backwards and forwards , I design to use PayPal to step in for a solution .

And all in sudden , they sent me ebay emails to repeat all the OFFER from them , started from 20% of refund to 50% of refund .

I feel like I am talking to a AI .

Then after 20 days , I had finally leave them a negative comment , then finally they sent me an email saying that they willing to offer 50% refund and sent me a replacement , but before they do this, they wanted me to change the negative comment to positive , if not , they will not process , they are saying that my negative comment are harming their business rating , **bleep**??

I then still make it clear that I leave it to PayPal , if they are not willing to give 100% refund , PayPal will take action.

AND after almost 30days till now , they finally response to PayPal …..but given me a CHINESE address in China .

That means I have to paid a postage to overseas and at the same time , they did not provide me an English address , so it shows on PayPal that I am not willing to process the postage return .

And the postage from Sydney to China is costing me $29 at min , where the item original cost only$30.

SO therefore after all times and effort , they seller is playing a good game , because end of the day , no one will have the energy to deal with these and will leave it .

Below is the conversation I had with the scummy seller.

[jaani70]

Hi thank you so much , I actually get to call the PayPal customer service and rise this case to upper level of attention. 

Basically , PayPal had confirm in their end that once i shown the tracking number and a few photos clearly shown the address , they will get the seller to paid the postage cost as well. 

After I had do so , PayPal does process the postage fees and the full refund to me . 

And meanwhile , the funny thing is , the seller still sending emails to me via Ebay , asking if i can accept a 60% refund ... and if i can change the negative commnet to positive. Of course , I had reject and ignore their emails. 

These sort of seller shold get kick off from ebay .