How to send "item posted" message?

[oz-fairprice]

Every time I posted an item eBay, my customer didn't receive the "Item Posted" email, instead they receive the "Here is your order update" email.  If they didn't ready it carefully they won't know that their item are posted.

How to automatically send the " Item Posted" email to customer every time we mark the item posted?

Thanks,

[shiver_me_shrimp]

Order update is just the phrase they use

[curraone · Accepted solution]

Well no,  my emails say SENT

Have you checked your site preferences?

Send buyer an email with postage information

Yes

[davidc4430]

i think the 'your items been posted' message gets sent when you put in the tracking number

[curraone]

If the site preferences have been completed, the buyer gets a SENT message if you mark the item as posted, regardless of whether you have a tracking no.

[kopenhagen5]

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@curraone wrote:

If the site preferences have been completed, the buyer gets a SENT message if you mark the item as posted, regardless of whether you have a tracking no.

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Correct. 

As suggested OP, check your communication prefs.