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Seller Centre has answers you can trust for all your selling questions.

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No communication from Buyer.

I listed a piece of furniture on ebay over a week ago, it was listed as pick up only. I received one bid on the item and after the auction ended I sent an invoice and two further emails to the buyer but didn't hear anything back. After the nominated ...

User avatar by • Community Member
  • 577 Views
  • 3 replies
  • 0 Helpful

Ebay delivery estimates,

On the Subject of Ebay delivery estimated dates, and Oz posts woeful delivery service, bought some small items the other day on Ebay and got a conformation email from the seller, item is sent, but also had this note in the email and i thought it sums...

What should we do in case of the return fraud?

One buyer just opened a return case and reported that he received and used the item twice and the item is still in sellable condition.He said we can sell it again and he asked for a refund.Then we told him that only unopened or defective item can be ...

User avatar by • Community Member
  • 1834 Views
  • 9 replies
  • 0 Helpful

Returns

Hi, just a question on returns, a buyer wants to return some cosmetics, saying there is something "wrong" with them as they are sample sizes.one item is in fact full size and retails for more that what the buyer paid. Their other two are sample trave...

User avatar by • Community Member
  • 363 Views
  • 1 replies
  • 0 Helpful

FRAUD or unpaid item

Hi there i recently sold an item which the buyer wanted a refund for it. eventually she wanted the item back but the refund went through so now she ended up with both item and refund so the case is unpaid item from buyer.

User avatar by • Community Member
  • 508 Views
  • 6 replies
  • 0 Helpful

CC Charge surprised to get sellers protection

On the 19th August, I got my first chargeback, I thought, there is $100 I have lost, but today I got the money returned. Seems there is some sellers protection after all shocked me I must admit, it did say I will be charged a 'Chargeback Settlement F...

Resolved! Can someone please help with PayPal telephone number.

I cannot access Paypal at all. Got a message when I tried to access it saying "Just to be safe we want to make sure that this is your account.Login from unknown device near Melb Au. etc. etc. Then had to agree to my telephone number for a code. Put t...

Advice needed on the BEST way to Close Ebay Store please

For numerous reasons (on my selling account not this account) I was considering closing my Ebay Store but I am needing advice on the best way to do this, to avoid it financially costing me an arm and a leg. I currently pay $50 per month to have this ...

Am I missing something - re postage prices over 1kg?

I had a customer buy three items from me, with 2-3 books in each sale, so a total of 7 books, mostly small hardcovers. She asked for combined postage, which I offered, and was happy to do. Sadly, no amount of trying to combine the books to fit under ...

Resolved! Shipping versus Postal Addresses for Buyer

I notice the odd buyer, when I make a sale, has a discrepency in the "ship to" address records (on the PayPal receipt & Ebay invoice I print out for customer) as opposed to the postal address of the buyer on the initial "Your item sold" Ebay email. J...

User avatar by • Not applicable
  • 992 Views
  • 3 replies
  • 0 Helpful

A Bit of Light-Hearted Comedy

Saw this posted over of the Facebook Sellers group.Had me rolling on the floor laughing, just could not resist but to re-post it here.Hoping its OK with the mods. https://www.youtube.com/watch?v=jhufXeUc6LM

User avatar by • Community Member
  • 853 Views
  • 6 replies
  • 14 Helpful

Shipping fees

Just looking at my account. and I see that I am being charged $7.40 for a 500g bag which is the going rate but I am getting hit $0.77 for the final value fee on shipping. I thought the FVF on shipping was 9.9% like all other FVF fees Did someone chan...

New Seller Hub page

When I logged in to Ebay this morning I was taken to the new Seller Hub page. I have to say I quite like it, although it does take a bit of getting used to.Only depressing thing was the graph that campares my sales to this time last year.

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