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Seller Centre has answers you can trust for all your selling questions.

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Returns

Hi, just a question on returns, a buyer wants to return some cosmetics, saying there is something "wrong" with them as they are sample sizes.one item is in fact full size and retails for more that what the buyer paid. Their other two are sample trave...

User avatar by • Community Member
  • 363 Views
  • 1 replies
  • 0 Helpful

FRAUD or unpaid item

Hi there i recently sold an item which the buyer wanted a refund for it. eventually she wanted the item back but the refund went through so now she ended up with both item and refund so the case is unpaid item from buyer.

User avatar by • Community Member
  • 508 Views
  • 6 replies
  • 0 Helpful

CC Charge surprised to get sellers protection

On the 19th August, I got my first chargeback, I thought, there is $100 I have lost, but today I got the money returned. Seems there is some sellers protection after all shocked me I must admit, it did say I will be charged a 'Chargeback Settlement F...

Resolved! Can someone please help with PayPal telephone number.

I cannot access Paypal at all. Got a message when I tried to access it saying "Just to be safe we want to make sure that this is your account.Login from unknown device near Melb Au. etc. etc. Then had to agree to my telephone number for a code. Put t...

Advice needed on the BEST way to Close Ebay Store please

For numerous reasons (on my selling account not this account) I was considering closing my Ebay Store but I am needing advice on the best way to do this, to avoid it financially costing me an arm and a leg. I currently pay $50 per month to have this ...

Am I missing something - re postage prices over 1kg?

I had a customer buy three items from me, with 2-3 books in each sale, so a total of 7 books, mostly small hardcovers. She asked for combined postage, which I offered, and was happy to do. Sadly, no amount of trying to combine the books to fit under ...

Resolved! Shipping versus Postal Addresses for Buyer

I notice the odd buyer, when I make a sale, has a discrepency in the "ship to" address records (on the PayPal receipt & Ebay invoice I print out for customer) as opposed to the postal address of the buyer on the initial "Your item sold" Ebay email. J...

User avatar by • Not applicable
  • 985 Views
  • 3 replies
  • 0 Helpful

A Bit of Light-Hearted Comedy

Saw this posted over of the Facebook Sellers group.Had me rolling on the floor laughing, just could not resist but to re-post it here.Hoping its OK with the mods. https://www.youtube.com/watch?v=jhufXeUc6LM

User avatar by • Community Member
  • 847 Views
  • 6 replies
  • 14 Helpful

Shipping fees

Just looking at my account. and I see that I am being charged $7.40 for a 500g bag which is the going rate but I am getting hit $0.77 for the final value fee on shipping. I thought the FVF on shipping was 9.9% like all other FVF fees Did someone chan...

New Seller Hub page

When I logged in to Ebay this morning I was taken to the new Seller Hub page. I have to say I quite like it, although it does take a bit of getting used to.Only depressing thing was the graph that campares my sales to this time last year.

Ebay Glitch Removing UPC/MPN Data

In the last couple of weeks we have been seeing the odd random BIN listing in one of our stores (not this ID) being removed by ebay because it is missing one or more UPC/MPN data fields. We get a message and the listing shows up ended in the unsold l...

User avatar by • Community Member
  • 844 Views
  • 2 replies
  • 0 Helpful

Escalating PayPal dispute (as Seller)

A buyer has opened a dispute in PayPal for Item Not as Described. the two options for me as the seller are: a) refund the buyerb) escalate the dispute i emailed the buyer (the same day I received a message) advising that I would refund on return of t...

Refund issue

I have an issue where a person bid on my items that I had previously blocked from bidding. Long story short they had the item over a week then claimed it was larger than expected and that they used their husbands account to purchase for a third party...

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