@danieh_6 wrote:
Are you allowed to say thats your store policy and potentially the feedback may be removed? Genuinely curious because I thought you werent allowed to specify polices
You are no longer allowed to set your own conditions for return, because eBay uses a boilerplate model (i.e. pretty much just goods returned within X days in original condition in order to be eligible for a refund - this goes for change of mind returns, if accepted, and not as described returns), but sellers can refund without requiring a return if they opt to, which is what the buyer seems to be angling for (even if partial), therefore stating that the store policy is only ever to refund on return is acceptable.
Buyers are not entitled to refunds without return in most cases, and if a buyer tries to force a refund without returning the goods, as long as the seller has followed eBay's procedures with regards to any open requests (eg accepting the return, providing a return label if they are liable to), then by and large eBay will look much more favourably on the seller than the buyer - because one followed policies and the other one didn't.
