I had 2 buyers that didn't wait for a combined postage invoice...

[ford351gtho]

I had 2 buyers that didn't wait for a combined postage invoice and paid for their items and also double the postage. If I refund 1 lot of postage through PayPal will I still be charged the postage FVF from ebay?

[*sparklz*]

Yes you will.

You can either just post them together and tough luck they did not wait for a combined invoice or you can send them separately as they were paid for separately.

Or you can refund the difference and be stuck with the the fees on the postage.

[i-love-my-sheep · Accepted solution]

Or, you can refund the postage minus the fees.

[ford351gtho]

Awesome thanks for the help. 1 of the people told me to keep it as it was his mistake but I dont like to see people out of pocket so I will refund minus the fee.

Thanks again.

[phorum_junkie*]

I have it in my listings that discounts are only given on items paid for on a single invoice and if they pay before receiving one their items will be treated as individual transactions. If they go ahead and pay without waiting then that is what I do, they get two parcels exactly as they have paid for.

[clarry100]

In our case because our items are relatively inexpensive what we do is include a "free" gift to compensate them for the extra postage they have paid.

It rarely happens and we only use regular mail anyway so we are only talking a couple of dollars in our case.

[trainsforyou_com]

1 refund the payment in paypal. 

2 make sure you refund only the postage amount not the full amount.

3 click on help Help and contact ->   contact us  ( button ) > Selling  > Fees and Billing > request a credit

then get ebay to call you.

4 discuss issue requesting a fee credit on item number XXXXXXXX

4 get them to process your request. get reference number and Customer services persons name

Happy selling