I had an item go missing,aust post can't track it....do I have to refund the buyer?

[*crikey*mate*]

Do you have the tracking number and proof of lodgement?

If you have both of these it is likely that you will win any PayPal dispute should one be raised.

If you don't, the buyer will win anyway, so you may as well bite the bullet and give the refund without teeth pulling so that you do look like "the good guy"

It you do have those details, the choice is really yours and what policies you have for the operation of your business.

You really should get back onto Aus Post though, if you have the TN and POL, force the issue of the $50 discressionary payment. They lost your item, you can prove it - they will dance a little bit, trll you you shoulda insured it, throw up a few smoke screens etc - but hold your ground, escalate to supervisor if necessary and just keep saying - You had my item, you agreed to deliver my item from point a to point b when I payed the postage price and gave you my item. You now are unable to locate my item and you have not fulfilled your contract, you are in breach of contract, I would like compensation please.

At first they will offer you the refund on postage only, but hold your ground for the cost of the item (up to $50) as well

[amransarwarj]

I throw out the tracking number and recipes ladt wk due to thinking it would have been delivered,my fault.i have been onto aust post and they looked through the system and couldn't trace it.i am happy to refund the lady just to keep her happy but I didn't loss it....I will call aust post again.

[djk.69]

Did you pay Aust Post cash or by card? 

If by card, you can get the date paid from your bank, tell Aust Post complaints which PO you went to on that particular day, and they can search and find your tracking number - and they can tell you if it was delivered and the date delivered.

Been there, done that when I lost a receipt, and found out date, time and where a 'missing' parcel was delivered.

[amransarwarj]

Yes I have told aust post and they stil couldn't find it after I told them how I payed the time and place...which I guess it's been stolen then

[amransarwarj]

Never guess the buyer just message and the item has turned up....how can a package I posted on the 28 th of last month turn up on the 16th of this month,,aust post must be slipping with the service..gee I am going to call them I think.

[*crikey*mate*]

that's really good news for you. I'm pleased it has turned up.

You've probably worked this out for yourself by now, but keep all of those receipts for a lot longer, until either tax time or you are sure that the item is there.

[harley_babes_hoard]

That's an understatement. Just search the forums for a number of threads of late deliveries over the last month. A five hour trip down the road took them 3.5 weeks to delivery but it was then returned to sender not known at address. Address was correct and person does live there.

[shoptilludroptara]

hi

always keep your tracking receipts and add the tracking number to ebay item after you tick it is posted

i do this everytime i get back from the post office so both myself and the buyer have the tracking number

i put all my receipts and the pink tracking numbers with the names and addresses in a container

they stay their till item delivered and buyer feedback left so i know its all done.

most times i just leave them there longer and get rid of when container filled in a few months lol

and i had item take 21 days qld to sydney,aust post snail mail these days

tara

[amransarwarj]

I always keep reciepts but for some reason that one was thrown out by hubby,now I will add tracking when I push the posted through eBay....learnt my lesson now.thanks for all the advice