I have a feeling we fell for a scam - buyer claiming counterfeit on a genuine very expensive item

[bright_tomato]

I have listed my husband's very expensive phone (it's over $5000 brand new) and finally sold it at best offer for only $1300, much less than what we were hoping to get. But we really needed the money. I took all precautions - took very detailed photos, sent the buyer the IMEI number  and tracking number, insured the phone for $1300 when posted. She received the phone and literally the next day I receive a message that she believes the phone to be a copy or a fake. I am in a state of shock, I am not a retailer, I only sell my own second-hand goods and this phone was a gift from a close friend of my husband's. There is absolutely no chance that it is fake or a copy. She didn't even investigate,  i suggested that she takes the phone to a TAG store to check and she completely ignored that. I have a feeling this is a scam artist who is now requesting a return for refund and will send us back a fake phone to scam us.

My questions is, does anyone has any experience with what kind of process ebay/pay pal follows when a buyer claims the item to be fake? I listed the item with "no returns accepted" condition so I am also wondering - am I able to reject her return request?

[classicedge01]

What you are saying is what the buyer realised and is now going with it as the seller has no proof of the phones authenticity.

Even though OP received the phone as a gift and sold it to make a profit they have still lost out, not with money but the phone.

[cherry*135]

Not really. In the event of a paypal dispute, especially for a high end designer item.. having the orginal receipt from an authorised seller, proves the seller had an authentic phone to sell. OK, seller could put a fake one in the parcel (do many Aust sellers do  that?) .. a seller who legally owns a designer phone worth $5000, would they have a few fakes lying around as well?

[cherry*135]

Just going by past problems on here for  high end designer handbags, where, for example, the seller says their daughter brought it overseas at a store (no receipt held), and after receiving it the buyer claims it is a fake. The buyer usually wins the disupte.

[duck---dodgers]

I see the buyer has a FB of 8 where are they based and how long have tey been on ebay?

[classicedge01]

Canada

[duck---dodgers]

What is the IMEI number?

[duck---dodgers]

Type it in and see what comes up.

http://www.imei.info/

[bright_tomato]

I don't understand your logic at all - this phone was given to my husband as a gift by a friend. My husband kept it for five years. We decided to sell it because we are currently struggling financially. We got scammed and lost the phone. How is that NOT losing money? If you decided to sell an heirloom left to you in a will by a grandmother and this heirloom got stolen you would say "eh, I didn't really work for it so technically I am not out of pocket. let's forget about it, let the thief enjoy it." ?

[duck---dodgers]

Don't worry about analyzing posts, put in the imei in the link, if it turns up as genuine use this info when you talk to paypal.

[lizzy6107]

Try not to be too disheartened by the cold and smart ar*e useless comments by some posters..

I am sure 99% of us are feeling your pain and are very concerned for you.

It's a horrible situation, and could happen to any of us. The scammers get smarter all the time. They know how to beat the system, and ebay and paypal's refund policies make it even easier. Many sellers left because they saw this coming.

He probably bought from Australia knowing full well that it would be impossible to follow the path all the way, and it wouldn't necessarily point straight to him, and is trying it on.

I just hope ebay sees all the clues he has left that he is a cheat...