INR Case and NEG Feedback

[clarry100]

If a buyer leaves NEG feedback then opens a PayPal INR case against you, will this NEG be removed by ebay?

[cq_tech]

Clarry, in your reply to her neg, you might want to identify the buyer by name so that other sellers can take the appropriate action to protect themselves.

[digital*ghost]

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@clarry100 wrote:

Any ideas there DG? You are very good at these things.

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Only having 80 characters makes it a bit difficult, unfortunately. You're probably best off deciding on the main thing you want your feedback to reflect and working a response around that - off the top of my head...

Happy to help, requested info to process missing item, buyer refused to assist  

[clarry100]

Across our four selling ID s we estimate about 1 in 500 we end up replacing. More than that are reported but more Often than not they mysteriously show up after some questioning.

We did raise one Lost article report a while back but never heard any more back from AP.
I think this time we will raise another one as DG suggests.

[clarry100]

Yeah cq good idea. Will work the name into the reply.
If I do this tho and she sees this and reports it is eBay likely.to remove the reply comments altogether.

[i-love-my-sheep]

I would put "XXXX seems to have a LOT of items get lost in the mail".

[cq_tech]

Clarry, I really don't know if eBay would remove her name or not from your follow-up, but given that other sellers have done this and their comments haven't been deleted, I'd be hoping that it would remain for everybody to see.

[thecatspjs]

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@clarry100 wrote:
Yeah cq good idea. Will work the name into the reply.
If I do this tho and she sees this and reports it is eBay likely.to remove the reply comments altogether.

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Maybe they would, maybe they wouldn't ??

Who knows, I imagine if you polled 100 eBay customer service reps you would get at least 5 different responses at the minimum - kinda like Family Feud responses, with some more popular than others but no clear given 

[clarry100]

Latest developments....

I called PayPal about this first thing this morning and got a very helpful chap in Arizona.

He took a look at our history and that of the buyer and immediately agreed that from what he could see this looked very much like a repeat scam buyer. He could clearly see more than I could but would not let on any details.

But becasue we had not used a trackable means of mailing he could not find the case in my favour, but he wanted to. The best he was able to do was to rule a NO-FAULT closure of the case. Now this means that the buyer actually still gets a refund from PayPal but we don't lose our money either. He could see that this was giving the buyer what they were after but with the PayPal policies he could not rule how he wanted to in our favour.

Then he suggested I call ebay because in his opinion they should remove the NEGs from our account.

So I then called ebay...

They also took a look at both our track records and once again becasue we had not used trackable means of postage the case was not clear although the CSR wanted to remove the NEGs. She said they would be doing a detailed review and would call me back during the day with a result, but so far no call. And the NEGs are still present. So we are hopeful we will get the NEGs removed as well.

The one good thing according to PayPal is that there is now a (another!!) claim of missing item dispute on the buyer's account. If I could read between the lines this particular buyer is pretty close to having her account closed down at least from PayPal. But he said even if that happens they just go on and open up another account under another ID and/or address and carry on as before. There seems to be no real way to stop them. But he did say that PayPal were actively engineering ways to prevent this kind of buyer from operating.