As expected, the item I mentioned in another post this week, the buyer opened an INR, and rightly so, it was 5 days overdue. I uploaded the tracking number, and when I went to check it in the My Post app, it was still saying pending, as in the label had been created, but not lodged. I scanned the QR code on the postage label like I always do, so I know it was the correct number, and I definitely got a lodgement scan, and still have the receipt.
I not long got home from work and checked the dispute to see if there was any updates. The latest update was "item delivered". On the order details page, it's showing as delivered, yet the app isn't even showing lodgement. What I'm wondering is, do I get some sort of message saying the dispute has been closed due to the item being delivered, or do I have to get the buyer to manually close it? There is nothing anywhere to say it's closed.
I no longer have the red banner across the top of the order details page. Does that mean it's closed? I don't want to find out in a few days that the buyer gets refunded! This is all new to me, despite having a few years under my belt.
