INR Message after 60-days

[clarry100]

We have just received a message from a buyer claiming that their item has not arrived 60-days after we sent it out.

It went by large letter so no tracking at all.

They are a new buyer (FB score = 4) so no FB history of problems.

I've sent back a message asking the usual questions -- verify address, check at youir local PO, ask neighbours etc.

Nothing back yet tho.

Are they still able to open a formal INR claim (with either ebay or paypal) after this period of time?

How does someone not notice for 2-months they have not received their order?

The order value was $31.

[clarry100]

I think the PayPal INR claim time limit is 45-days.

https://www.paypal.com/au/cgi-bin/webscr?cmd=xpt/Marketing/general/ProtectionsBuyer-outside

In order for a transaction to be eligible for Buyer Complaint Process review:

• You must have used PayPal to pay for your purchase.
• You must not have received the item that you purchased.
• You must issue a claim within 45 days of payment.
• Your purchase must be a tangible item. Services and intangible items, such as emailed recipes and e-books, are not covered.

[digital*ghost]

---

@clarry100 wrote:

I think the PayPal INR claim time limit is 45-days.

https://www.paypal.com/au/cgi-bin/webscr?cmd=xpt/Marketing/general/ProtectionsBuyer-outside

In order for a transaction to be eligible for Buyer Complaint Process review:

• You must have used PayPal to pay for your purchase.
• You must not have received the item that you purchased.
• You must issue a claim within 45 days of payment.
• Your purchase must be a tangible item. Services and intangible items, such as emailed recipes and e-books, are not covered.

---

Unfortunately, that's outdated info. The current time-frame is 180 days.

https://www.paypal.com/au/webapps/mpp/ua/useragreement-full#int_Schedule_1