International Duty and Charges notice to buyers

[vproshop]

Hi Everyone,

I had one buyer who was upset that he had to pay £11.30 for his countries DUTY/TAXES (UK)

and he said that I told him nothing more had to be paid... (which is a lie).

In all honesty, I had NOT told anyone about what they need to pay in their country

for the collection of Duty and Taxes. He is just mistaken.

I don't know what Duty taxes other country charges.

In any case and making the story short, I gave him the refund he wanted,

ie, approx $19AUD

My thoughts is, its very little money to keep him from giving NEG feedback.

But now, We need some good words in the conditions to put in the listings 

so that all buyers are aware that it is their reaponsibility to pay the duty taxes in

their own countries.

So If there is anyone on this forum to tell me what the best 

wordings I can put on the listings and just incase I forget to be clear, all input from

everyone will be taken into consideration and your help is greatly appreciated.

[everard6920]

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We have AUD$1000, which is very good, but BPD£15 is very low.

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Not for much longer, if the government does what it said it was going to do. Last year, they had a meeting with state treasurers and decided to apply GST to all imports from July 2017.

Nothing has been said about it since then, though. Their brilliant "plan" was to travel the world asking companies to register for GST, so who knows.

[englishrosegardens]

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@everard6920 wrote:

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We have AUD$1000, which is very good, but BPD£15 is very low.

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Not for much longer, if the government does what it said it was going to do. Last year, they had a meeting with state treasurers and decided to apply GST to all imports from July 2017.

Nothing has been said about it since then, though. Their brilliant "plan" was to travel the world asking companies to register for GST, so who knows.

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They don't have to ask companies to register for GST, or at least not if they're selling through a platform like ebay, etsy, or amazon, etc.  Europe already collects VAT for digital goods via etsy and amazon without the sellers having to do a thing.  Amazon and Etsy just add the relevant VAT according to which country the buyer is from so that the buyer sees the right price for their country, then etsy/amazon deducts the tax from the seller's payment and forwards it to the country concerned.  The seller still gets their asking price because the tax is added on top of their price.

I don't know whether it's happened yet but they were supposed to do the same for physical goods starting this year, which would save a LOT of administrative fees and make it a lot cheaper for buyers, ie. instead of paying $10 tax/VAT + $15 admin fee, you'd only pay the tax.  It would be quite easy for the Australian govt, and every other govt in the world, to ask for the same thing to be set up on all major selling platforms.  I'd say the only thing holding the govt back is that perhaps they're waiting to see how it's working for Europe on the platforms currently using it.