The defect rate is the percentage of transactions that have one or more of the following transaction-related defects – the top predictors that a buyer will buy less or leave eBay altogether:
- Detailed seller rating of 1, 2 or 3 for Item as described,(there are a number of those).
- Detailed seller rating of 1 for Postage time,(it's why they have free postage).
- Negative or neutral Feedback,(they get lots of those)
- Return initiated for a reason that indicates the item was not as described,(they are safe from those as they generally offer a
- a partial refund instead)
- PayPal Purchase Protection or eBay Money Back Guarantee case opened for an item not received or an item not as described (only used for US, UK and German seller standards programs)
- Seller-cancelled transactions
Starting with the evaluation on 20 August, to meet the minimum standard to sell on eBay.com.au, you can't have more than 5% of transactions with one more transaction defects over the most recent evaluation period. Transactions with buyers from Australia and overseas (except US, UK and Germany) are counted.
What are the standards?
| | Top Rated Seller
| All sellers |
| Maximum defect rate | 2%
(from at least 5 different buyers | 5%
(from at least 8 different buyers) |
Closed cases without seller
resolution | <=0.3% | <=0.3% |
| Transactions & sales | 100 sales and US$1000 | NA |
| Listing requirements for additional eBay premium service benefits |
| Yes | NA |
| Yes | NA |
| Yes | NA |
| Yes | NA |
So in effect that should mean that any TRS that falls below 98% will get punished?
A high number of them will be Chinese sellers.
Will it be enforced or will they have an out?
