on 08-06-2019 09:28 PM
Hi everyone
On Thursday I recieved an item back that I sold and posted on the 6th of May. There is writing on the parcel from the posties that the buyer was contacted and they were going to pick up the item but it was eventually returned back to me this week.
I was hoping for some advice on what to do next as I have not received any communication from the buyer about this item and I never checked up further on the item as it's status was delivered on May 8th and I assumed all was well.
on 08-06-2019 10:05 PM
Refund less postage and all fees. Including eBay ones, as you won't get them back without a formal cancellation.
Or you could contact the buyer and ask if they want you to send it again. On receipt of the postage to send it back to them, of course. But there is no guarantee they will collect it next time, either.
on 08-06-2019 10:31 PM
I think a PO will only hold stuff for a short amount of time - 10 days I believe, and then they return it.
Maybe something happened to the buyer and they couldn't get it for some reason for more than 10 days (emergency, for example).
I would send a message to say that you have the item back and that you will refund the price of the purchase (less postage) if you haven't heard from them by a certain date. As mentioned, if they contact you back and still want it, they will need to repay the postage portion - you should be able to send them a Paypal invoice for this separately
on 09-06-2019 09:50 AM
I had a parcel returned a couple of months ago after Australia Post made 3 attempts to delivery it. Despite quite a few email to the buyer I never heard from her again. Nothing more can be done by sellers so we should just relist the items.
on 09-06-2019 06:48 PM
on 10-06-2019 01:42 AM