Item arrived in good condition but damaged when used by buyer, buyer asks for refund

[huntcentraloz]

Hi, I'd like your thoughts on this please.  I sold a brand new tarp to a buyer that arrived in good condition, he said he used it when camping and he claimed that the "first bit of wind tore it apart and pulled all the eyelets out".  He is asking for refund because he expected it to be a lot stronger.  It was advertised as "tear resistant" as per manufacturers ad, but  with this warning "We strongly advise not to put excessive pressure on grommets, as this may cause damage to your tarp".    This is not a canvas tarp, just the polyethylene type, it cannot be expected to stand against stronger winds.    Do you think I should refund the buyer?  What would you do in this case?  Thank you in advance for your advice.

[robinsonmarineparts]

That's not funny, i had that same problem with spark plug lead, i gave the buyer extra and he wasn't happy because it was longer than described.

Now that's funny.

[mbselections00]

  Sorry guys, I'll put my hand up & go sit in the naughty corner, sorry clarry, I do believe it was my fault we got off topic - started with 'a bit of wind' & I got carried away - oops

[i-love-my-sheep]

Just to complete the off topic part of the thread, there is a very distinct difference in the 'work' between dogs and foxes. I do feel your pain. It was the same thing that caused my ID name change.

OP, I would probably be inclined to just refund if it wasn't an expensive tarp. Chances are it's something they have done wrong in the use of it, and the obviously didn't read your description, but sometimes you just have to do it for the sake of peace.