Item broke then was sold, now buyer is getting nasty because I won't sell him the broken item!

[lady_ford1989]

Some cookware I had listed was broken this morning before the auction ended. I tried to end it early but eBay wouldn't allow it. I have only just found out I should have cancelled the bids. I wasn't aware of that at the time. I notified the winning bidder as soon as the auction ended and apologised. I explained it had been broken prior to the auction ending and that I was extremely sorry for the worry. He then tried to buy the items anyway. I kept explaining why I won't sell them if they are broken. He threatened me with eBay. I have contacted eBay anyway. I tried to cancel the transaction but he is being unreasonable and will not agree to cancel it. I won't sell broken or faulty good as I've done that before with the buyers consent and they filed a chargeback against me and left me negative feedback AFTER they said they wanted the goods anyway. The handles broke off 2 of the pans, and yes they may be glued, but that is a safety hazard as they aren't as strong anymore. I would feel responsible if something happened to him or anyone else using the broken pans. I have explained this to him yet he is getting rather nasty anyway. What do I do?

[dylan11235813]

There are definatily different points of view and it seems the seller was honest about the fault. I can definately see the other side. I don't think photos are needed. The buyer would still feel cheated. SH_t happens.

[cherry*135]

I think the photo is needed as it is just too easy for sellers to say the item is now damaged and no longer available.

If it is broken, not much effort required by the seller to send buyer photo of it. Puts to end any doubts.

The OP hasn't been very specific as to what the item was that was broken and how it got broken... cookware - pans, pots (metal), baking dishes??? Handles broke of two pans?? Gluing handles back on cookware is not an option.

[lady_ford1989]

I understand how he would feel, I'm rather disappointed myself. I explained to him the handles snapped off as I was moving them off the table this morning. I dropped them as I had too many things in my arms. They cannot be glued back on, it would be a safety hazard. I might just send him photos, that would be easier. I understand his frustration, but there was no need for his rudeness. I tried to avoid the whole situation, but was unaware of being able to cancel the bids.my fault I understand that. Thanks for the responses everyone 🙂

[thecatspjs]

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@lady_ford1989 wrote:
I understand how he would feel, I'm rather disappointed myself. I explained to him the handles snapped off as I was moving them off the table this morning. I dropped them as I had too many things in my arms. They cannot be glued back on, it would be a safety hazard. I might just send him photos, that would be easier. I understand his frustration, but there was no need for his rudeness. I tried to avoid the whole situation, but was unaware of being able to cancel the bids.my fault I understand that. Thanks for the responses everyone 🙂

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You appear to be handling a difficult selling situation with dignity and grace.  Good on you.

Spoiler

Demonstrating behaviour that a couple of other sellers on this thread have no understanding of.

[cherry*135]

Which sellers would they be?

I would have cancelled the bids and end the listing actually. But if I didn't do that, I would contact the buyer, apologise, send photos of damaged items and advise the buyer the sale can't be completed. Nothing undignified or ungraceful about that.

[thecatspjs]

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@am*3 wrote:

Which sellers would they be?

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Let your own judging nature decide, as you normally do.

[dylan11235813]

It is rather dangerous to sell something that is faulty. I could smash the hell of my pots and pans and they would still work, but still....

I would just say that you can't sell them because they are no longer safe to use...

[dylan11235813]

meow.

sorry had to do it.. I wouldn't take that from a puddy cat. It was me. just to make this post sound on topic what are we talking about.

[putney32]

brand new genuine Scanpans handles wouldnt just snap off when you picked them up from a table, surely>??

are these the ones that sold for $60 when you originally had a buy it now of $200 ?

and a rrrp of $1,007  ?

no wonder your buyer doesnt believe you. (sorry)  I guess your buyer still wants them as genuine Scanpans would come with a good guarantee.. maybe she thinks she could take them in to DJs or Minimax or somewhere and have them replaced.

[dylan11235813]

what the handles just fell off two pans.

I was running along the other day to package up some fine china....