Item not received....

[saarzi]

ok stupid question but my brain is fried this past month... I havent had an INR in alomst 12 months

I have an INR case open - happy to refund / send another one, thats not a problem. Yes Ill ask them their address etc to check it on Paypal.

But is there a way to work it so the case is closed without a defect?   or is it an auto-defect even if the case is closed with the buyer happy?

[digupatin]

Ask the buyer, who opened the INR case, to find the item in their purchase history.

From the 'More actions' drop down menu they should select 'Close this request'.

[digital*ghost]

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@saarzi wrote:

But is there a way to work it so the case is closed without a defect?   

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Refunding without the case being escalated will also do it. 

I tend to do this now unless I have a reason not to.  A couple of buyers have been disappointed because they wanted replacements, but the request system doesn't accomodate replacements in a formal or guided way (I really hope eBay changes that soon, as I would much rather send replacements), so I always send a message to explain exactly why I can't provide the full range of options I usually do. 

[saarzi]

ok thanks, I thought refunding did it, I just couldnt remember, its been a while!