Hi some ideas / advice from other sellers please, this has not happened to us before. We posted an item with tracking to the seller's address (his workplace) as shown on ebay. He claims not to have it , even though he saw the tracking steps showed it HAD BEEN delivered to his workplace.
We also checked the tracking steps via Aust Post website and according to the final step it WAS delivered to his workplace.
So, as far as we are concerned, we have followed correct procedure, as has Aust Post; is there any requirement of us to reimburse him for a parcel which appears to have 'disappeared' once it reached his workplace?
Thank you
