Its confirmed buyers do not read descriptions!

[heapsa_bargains]

Latest feedback comment, outer box is a bit damaged, pretty sure I mentioned that in description? 

[saarzi]

Yep. Happens regularly.

[jellybirddesigns]

LOL Saarzi.

Yes, buyers do not read descriptions.

If I had a dollar for every time someone mesaged me about something already plainly listed in my description, I would be wealthy enough not to have to sell on Ebay 

[*tippy*toes*]

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@moonandstarsshop wrote:

LOL Saarzi.

Yes, buyers do not read descriptions.

If I had a dollar for every time someone mesaged me about something already plainly listed in my description, I would be wealthy enough not to have to sell on Ebay 

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You and me both! Ages ago I had listed "<brand> green and yellow coffee mug". Someone messages me to ask me what colour the green and yellow coffee mug was. I thought they were having a lend of me! I replied that it was green and yellow. They thanked me profusely and ended up bidding on it. There were 5 photos and the colour was also in the description. I know a lot don't read the description, but obviously some don't really look at the title or photos!

[heapsa_bargains]

Hahaha not that new, I pop in now and again. I've worked in customer service for some 20+years, yet still they never cease to amaze me

[spiritseeker33]

I've got one a strange one atm.  This buyer has already won the item last night.  Now she's like, Can you send me a photo of you wearing the ring, I want to see how big it is?  I'm thinking, okay well you've already won the item, and the size is described in the listing??   I sent the photo anyway.  Then she's asked, are they real diamonds, or Zircon?  Ah, yes as the description says they are diamonds, 3 points each.  Can see this is going to be yet another non-paying bidder!

[clarry100]

We had one last week bought a small size baby Tutu top and in our description it says suits up to 24-months old. She asked to pick up as she was local. No problems. So about half an hour after she left I get another message says it's too small for my baby. I said no problem bring it back and we will swap it over for the large size. So she comes back without the small one saying she stretched it fitting into her daughter. How old is your daughter I asked. About 3 she says. I said no wonder it doesn't fit. She said yeah I read that in your description afterwards. No worries we sold another one of the large size.
So yes they do not read descriptions

[springyzone]

If I were you, I would write a reply. Something short and factual eg Yes, exactly as mentioned in the description.

If you had written one of those really long ads that stretch for miles with a million conditions, I would say fair enough a buyer might might miss it, details can get lost in those.

But your ad was only a few lines long and the last sentence was very clear and visible.

Some people will probably say no, don't reply, it makes the FB stand out. But in this case, no worries. So what. If a potential bidder sees that FB as is, they think you sent goods in a damaged box, not the end of the world but a slight minus against your name.

If you reply and they look at the ad, all is good, and it might make the buyer have a second look at the ad too. That wouldn't hurt either.

[cathyjoyjoy]

Yes, this seems to be happening more and more.  Whilst it's vital to be clear in descriptions, too much information and some buyers/bidders tune out before absorbing all parts of the description.

i don't know what the answer is.  I now try to be as succinct as possible, but sometimes, particularly with used items, a lengthy description is vital.

At least you received a green dot.  I would check how this buyer rated your stars; keeping in mind that 1, 2, or 3 stars gives you a defect.  If that's the case with "item as described" you may be able to discuss that with eBay.

Also, as springyzone suggested, a professional reply to feedback is acceptable in this case and important for your future buyers.

[jellybirddesigns]

Buys do not look at quanitiies available either.

In the last 3 weeks I have had no less than 6 enquiries regarding quantity.

Listing A - 10 available

Message - Hi, I need 6 of these cushion covers.

Listing B - 4 available

Message - Hi, Do you have 2 covers available for purchase?

And so on.....

And when I write back to say I have enough fabric to cover the quantity the are looking to purchase, they never buy!