Johor Bahru, Malaysia - DO NOT POST

[zodiac_woman]

A team of professional thieves are one again working out the Telstra building in Johor Bahru, Malaysia.  They are purchasing from Australian eBay stores using stolen credit cards.

Heads up Sellers.  This gang have shop-lifted from a number of us over the years. They took me for $400. They will always have very low feedback scores, their shipping address will be in Johor Bahur, they will always purchase expensive items and they will always make immediate Paypal payment attached to a credit card.

The first you will hear about a problem is usually 7 - 10 days later when you receive an email from eBay stating "Do Not Post'.

You will not have a leg to stand on when Paypal removes the money from your account.  Registered proof of delivery will not even help you. Johor Bahru - remember it, and do not post.

[boomct]

Wow.  What scam artists!  You may have just us sellers lots of grief not to mention money too.  Thanks!

[zodiac_woman]

Proof of Registered Postage will not help you.  This is the standard Paypal email you will receive once your Appeal is denied :-

As you know, we have been using the information you provided to dispute a chargeback filed against the transaction detailed below. Despite our best efforts, the buyer's credit card company decided in favour of the buyer.

Unfortunately, we do not control the outcome of the chargeback decision eached by the buyer's issuing bank in a credit card transaction. By accepting the terms of the PayPal User Agreement, you agreed to accept the
decision of the issuing bank as final and legally binding for this type of dispute. 

PayPal
Chargeback Department

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. To review the PayPal User Agreement, visit the PayPal site and click the "Legal Agreements" link on the bottom of any page.

[patchoo78]

Was it the person who owned the card, or the person who stole it that did the chargeback? Why would someone file a chargeback on a card that wasn't even theirs? It doesn't make sense.

[zodiac_woman]

No idea Patchoo - just trying to give all Sellers a heads up.  

These crooks have nicked from me and other Sellers I personally know, and eBay tell me there are many more Sellers who have been taken recently.

If they buy from your shop Do Not Post.

[digital*ghost]

I'm responding in light of having read your posts on this topic on the Power Seller forum, in which (for the benefit of others reading) you state that you sent via registered post but was denied seller protection for these transactions, but have been granted seller protection in other, similar cases. 

I mention that because the email from PayPal doesn't make sense. They don't guarantee that a seller will be granted seller protection, but if you dispute a chargeback, yes the bank makes the decision, but the email should state whether or not you qualify for protection as if you have qualifying documentation, the decision the bank makes is irrelevant.

I would advise you at this stage to take up this issue with the BFSO, since it doesn't sound like your calls to PP are getting you anywhere.

[peternt2001]

They showed this on today tonight ages ago, it was aussies actually doing it, they set themselves up in an office in malaysia was even the same building from memory. They buy stuff with stolen credit card numbers. They get the goods, the person who's credit card number they used makes a claim for illegal use to their bank, the bank makes a chargeback to the seller. 

So the scammers get goods, the credit card holder gets their money back, and the seller is out whatever goods, and postage they sent.

[peternt2001]

The one i saw on today tonight, was being run by a couple of expat aussies, and the rest of the scam staff were asian.

[davewil1964]

I would contend that as you sent by Paypal acceptable trackable means, and were advised initially by Paypal that it was okay to send the item/s, then you qualify for seller protection.

If Paypal don't agree, then maybe the FSO can change their mind.

[colic2bullsgirlore]

I don't like it and I really hope the BFSO can help

these clauses may  say it all

1. Eligibility

1.1. The PayPal Seller Protection Policy may apply to you if you are a seller.

1.2. If you are a seller, you may not owe us any amounts in connection with a Reversal where the following eligibility requirements are met for a transaction:

3.6. You have no automatic entitlement to protection under the PayPal Seller Protection Policy.

The PayPal Seller Protection Policy does not indemnify you for loss which may incur and is not a contract of insurance.

it is reasonably clear that in the case of a legitimate chargebacks (where no fraud occurred and the cardholder is the buyer) that the protocols in pp seller protection policy may help you "win" a claim ie copy and paste below from

https://www.paypal.com/us/webapps/mpp/security/chargeback-guide#avoiding_chargebacks

Prevent the Top 3 legitimate Chargeback Claims

The item never arrived:

Give your buyers realistic delivery dates so they don't prematurely file a chargeback. Ship packages with tracking numbers and signature confirmation to provide proof of receipt

.

(Postal insurance is also helpful - you can be reimbursed if the package is lost.)

The item did not meet the buyer's expectations:

Make sure you describe items as accurately as possible. Provide clear images and measurements to minimize confusion.

The item was damaged:Credit card companies may allow chargebacks for damaged or defective merchandise, even if your return policy states that all sales are final.

Purchase postal insurance when you send the item to help reduce potential losses.

However in the case of chargebacks initiated through fraud from a 3rd party it is also reasonably clear (where the cardholder is not the buyer ) that the paypal SPP is not a contract of insurance and does not indemnify you from loss

because

https://www.paypal.com/us/webapps/mpp/security/chargeback-guide

7, If the decision is in favor of the buyer, the transaction will be cancelled and the buyer will receive a full refund.