Missing items & Qld

[twyngwyn]

I have just had my 5th (so far this calendar year) 'where is my item?'. All have been large envelopes and all have been to Qld. I am in Adelaide......anyone else having problems?

Too many to be coincidental...strange that all tracked items are being delivered!

[clarry100]

Try putting a plain bar code label on the bottom left corner of every envelope.

To the untrained eye it looks like some form of tracking.

We started doing this about 5-years ago now.

Before we did this we were getting "item has not arrived" messages at the rate of about 1 in every 100 envelopes we sent out.

Immediately after putting the labels on it dropped down to about 1 in 1,000 where it remains to this day.

I don't think its the delivery system failing you, it's the scammers who will try to get under $10 items for nothing.

Try it... I know of other sellers who have and it works with about the same results.

[curraone]

That's why it's worth using the new trackable envelopes from Aust Post.     They actually work out a bit cheaper than the 500g postage rate, and show tracking dates.

[clarry100]

The labels I print up myself cost about 1.5 cents each.

And they achieve the same end result (put off the would-be scammers) as the trackable envelopes that cost a whole lot more.

There is no claim on the labels that they are Aust Post tracking, just a plain vanilla barcode that coud be our own internal product tracking code of some kind. It's the perception that's everything.

[curraone]

at the risk of seeming stubborn - they can't possibly be cheaper if the large envelope attracts the 500g postal rate of  $5

As the trackable envelopes only cost $4.90.

[twyngwyn]

Thanks...I just paid $217.12 for 50 (with a code)

[davewil1964]

I buy my C5 envelopes for $2.295 each.

Significantly less than $4.90.

[curraone]

Dave - these Aust Post envelopes are with  full tracking - useful for large envelope rate that you would normally pay $5 for

Of course if the item fits in a C5 envelope that is cheaper, but the whole thread here is about how to cope with buyers who say they have not received their item.

[davewil1964]

I don't get them so I can't comment on that.

But untracked C4s are $4.23 in 10 packs.

Prepaid envelopes are generally (unless the item is under 125g) cheaper than paying $3 or $5 postage. Or $4.90 for tracked.

I'm constrained in my pricing by what my competitors charge. I'm certainly not open (given a 0.05% INR rate) to reducing my profit by $2.60 per sale for the sake of tracking. Which is my point. Doubling the postage cost, unless it can be added to the price, leaves a lot of scope for self-insuring.

[clarry100]

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@curraone wrote:

at the risk of seeming stubborn - they can't possibly be cheaper if the large envelope attracts the 500g postal rate of  $5

As the trackable envelopes only cost $4.90.

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Not seen as being stubborn at all. So no worries there.

It' more like I'm missing something here.

Most of our items go out using large letter rate 2x $1 stamps.

Plus I add on my own printed bar code label (I described above) as a deterrent to what the OP was asking about.

This is where I'm missing something as I can't see how/where I can buy the prepaid tracked envelopes for less than $2.

If there is somewhere I can get them for less I'd love to know.

[curraone]

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@clarry100 wrote:

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@curraone wrote:

at the risk of seeming stubborn - they can't possibly be cheaper if the large envelope attracts the 500g postal rate of  $5

As the trackable envelopes only cost $4.90.

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Not seen as being stubborn at all. So no worries there.

It' more like I'm missing something here.

Most of our items go out using large letter rate 2x $1 stamps.

Plus I add on my own printed bar code label (I described above) as a deterrent to what the OP was asking about.

This is where I'm missing something as I can't see how/where I can buy the prepaid tracked envelopes for less than $2.

If there is somewhere I can get them for less I'd love to know.

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No clarry,  they won't help you - obviously your items are very light.    The envelopes I'm talking about are for items 250g to 500g that can go as a letter.