Money back guarantee and proof of delivery.... and pick up only

[lolobgo]

If a buyer pays for an item via paypal and picks it up, you lose the case (generally) 

if a buyer pays now via paypal then say's i should have paid cash on pick up, i used to be able to refund the paypal money no worries. 

Now if i do it i get a defect. 

How are sellers supposed to show proof of delivery for pick up items? and what about the money back guarantee? 

[harley_babes_hoard]

i don't think there is any buyer protection for pick up items still

[lolobgo]

I don't see anything about pick ups at all in "guide" 

[lyndal1838]

At the moment there is no paypal protection for buyers or sellers for Pick Up items.

If a buyer starts a dispute in paypal you just need to make it plain to paypal that it was a pickup item.

The only thing you cannot fight is a bank chargeback.

I stress that this is current....I have no idea how it fits in with the new ebay policies.

[digital*ghost]

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@lolobgo wrote:

I don't see anything about pick ups at all in "guide" 

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It's there - under the "not covered" section of the new policy, I suspect an INR 'request' (message) will still result in a defect, though. Knowing eBay, anyway:

• Items damaged during pick-up or postage or not delivered when the buyer arranges pick-up or delivery of the item (for instance, the buyer arranges freight).

  http://pages.ebay.com.au/help/policies/money-back-guarantee.html

[lolobgo]

Digital Ghost, 

Thank you! 

I'll probably just get my head around all this and they will change it all again!