Now that order has been somewhat restored to my store, I wanted to see what the general opinion on selling overseas is as it's something I haven't done before unless by specific request.
I have been hesitant to open my listings internationally, in part, due to the frequent horror stories, usually relating to customers not realising the item was located on the other side of the world, or being charged customs fees - basically, things that aren't the seller's fault or responsibility, but get blamed for anyway. I wondered if, when put into context of overall international sales, these problems are an acceptable risk for most sellers. I am a small volume seller, with an average of 65 sales a month within AU, so one or two problematic buyers leaving negs or low DSRs has the potential to affect my account quite a bit.
I mainly am curious because I know there would be more interest (in general) in my non-clothing items overseas than there is here, and they would go at large letter rates so, if I sent them that way, I would not be eligible for Seller Protection but I would remain competitive price-wise. (Currently these items range in price from around $10-$50, though some would have to go as parcels, for which I would use Pack and Track). I'm wondering if others frequently send large letter items OS, and what kind of percentage results in items not being received.
Thanks in advance for any opinions / advice.
