But that is all depending on the item being scanned; unless they give you the cash register print out you cannot be sure that it worked. The counter staff can just wave the reader over it and say done, even if did not register in the system.
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That is true, and why I generally don't recommend that method in favour of gaining a lodgement receipt, however if the PO feigns scanning an item and you don't get an email updating the parcel status to "accepted from customer", I would be complaining.
Just personally and anecdotally, I do post the majority of C&S satchels in the red box (exceptions are when the item value is more than I want to risk losing), and subscribe to the email updates on other items that meet certain (personal) criteria for a little extra assurance. There has not been one parcel I've sent that has not been scanned into the system at one point or another, however I do know some items aren't scanned at any point, and lodging over the counter is the only way to guarantee a scan event.
I still think AP (if they want to encourage people not to post over Post Office counters as it seems) should make self-scan lodgement possible, more so now than ever - it would not be too hard to have a deposit box where retrieving a parcel was impossible once scanned, but still possible if it couldn't be scanned.
