My dashboard shows wrong defect rate, ebay promised do their best to fix. Lose premium benefits.

My dashboard shows a wrong defect rate for 2 months.  Contact ebay and was promised to fix as soon as possible.  I lost my premium benefits.  It had been 3 weeks since I reported it, ebay still has not fix the problem.  This error has made impact on my sale and if this continue. I will also lose my sale for Christmas.

 

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