My id verification for my driver's licence is exact same as on the licence but it isn't working

[nightsh-6902]

It's asking for id verification I put my id in there and it isn't working even though it's they exact same does it have to be in capitals like the licensee and adress and does photo have to be in specific light

[sugar249]

have you followed the requirements as listed on the verification page?

What is the quality of your upload?