Need help with buyer - reckons he cant pay as I dont post to melbourne?

[Anonymous]

I have a buyer who purchased 3 bulk lot of videos. I live in SA and he lives in melbourne

I have sent him a combined invoice, but he sent me a message saying: hey cannot pay because it says you live in a area the seller dose not post to?

I only post within Australia. Is he trying to dribble crap to avoid paying? I have never even heard of anything like this before

[Anonymous]

I have now just noticed he has uncombined them and one lot is 'pending payment' through PayPal and the others havent beed paid

[kopenhagen5]

Message him and ask why it was uncombined and yes you do post to Melbourne and you will send another invoice for the other two items.

[Anonymous]

It was definately combined because I can see  the combined invoice that was sent to him in my email inbox, and I had a peek at my eBay preferences and buyers cannot edit totals so I cannot figure out how he reckons he cannot pay, uncombined them then pay for one

I have asked him when he is gonna pay for the other 2, going by whats happening, I can see 2 unpaid item disputes starting up in a few days

[jensmanchester-australia]

I have sent him a combined invoice, but he sent me a message saying: hey cannot pay because it says you live in a area the seller dose not post to?

This is a glitch which does come up occasionally. I doubt that the buyer has made it up.

Explain to the buyer that it is an ebay glitch and that you do definitely post to Melbourne.

[Anonymous]

Ok, was beginning to think people from Rainbow were strange lol

I will wait and see what they reply with later and see how they want them combined

[the-kazbar]

I've also has this glitch happen to me lately. Your buyer is not telling porkies

[crypsynight]

I've also had this happen to me.

I just resent the invoice and it worked fine the second time.

[Anonymous]

He's now paid 'Pending Payment' for the second one, means he still owes 99 cents for the last one as postage is all covered for the lot

I have explained that to him. From his reply earlier, I think hes have trouble paying

[kids_items_preloved]

I had this very problem, I contacted Support and they stepped me through it, by sending them a invoice directly via PayPal to their email address, recieved payment and alls well.

I was told it was a glitch in the system that happens sometimes.

Best of luck, 🙂