Neg feedback : Any means to dispute?

[doctorgeekaustralia]

Hi,

I have received my first negative feedback as a seller this week and I open my messages today with a threat to a 2nd.

Both are the same issue, which is express postage delivery time.

We word "Express Post available for Australia Post's guaranteed next day delivery" in our listings.

These two buyers lived outside the postcode range of Australia Post's network guarantee and the items took 2 business days to arrive instead of one.

I have expanded our listings to refer to Australia Post's Network guarantee, but I feel absolutely gutted that I now have 1 pending 2 negatives because an item took two days to arrive instead of one.

I have politely messaged both buyers providing them with details of the tracking and that the items were posted same day as payment made and that the listing states "Australia Post's guaranteed next day delivery" but I have had no reply for them to modify the feedback.

Do I have any ground to dispute this feedback with eBay?  Is it my fault that I did not tell my customers they should check Australia Post's network delivery guarantee and provide a link to it? 

All my hard work feels like its now down the gurgler because of this.

Appreciate any suggestions.

[jensmanchester-australia]

It would have shown on the buyers order details the expected delivery dates and if you or the buyer are not in the express post zone that wouldn't have been taken into consideration with the date range showing.

The buyer has incorrectly claimed the parcel took four days when the tracking site clearly shows it took two days. Based on that information I would be ringing ebay and asking them to remove the feedback as the buyer has made a false statement.

I would remove anything from your listings referring to delivery times. Ebay provide that information to the buyer both on the front page of the listing and also under the Postage and Payments tab.