Negative but positive comment can it be removed?

[aailevu]

Hi,

I have just received a negative feedback with a positive comment "Good Service".

Whilst I have send the buyer and email asking them if it has been left by mistake and if I can send them a feedback revision, I was wondering if this would be removed as the comment does not reflect the negative.

Buyers that receive positive feedback with negative comment can have them removed, just interested if it works the other way.

Have a great day

Aailevu

[the3coopers]

There were several people coming here over the past year or so saying that they left positive FB, with positive comment and it showed up as NEG.  Most of them used their iPhone, and they swore they were clicking the correct button.  They were upset and came to AC asking how to change it. 

Yeah I know... but I checked it at the time and never found any indication that the story was true (rather than being operator error). I have a iPhone myself and use it quite often for eBay when I am out and about. No positive that I've left on my phone has ever been "converted" into a Neg.

However, an iPhone touchscreen is easy to accidentally tap, and there is no "are you sure?" message like what happens when you use a web browser. So I guess it is technically possible to accidentally leave a Neg if you aren't paying attention and mis-tapped on the topmost DSR stars (right near the Neg)?