Negative feedback dilemma

[expressautomall]

I would like to ask for advice on this one.  A buyer left me negative feedback after a month claiming the product was damaged. She didn't contact me at all. I respond by offering her a full refund. She then responded by saying she will remove her negative feedback if I give her the refund which I then did.  Now she is still not removing the feedback! Are people really that bad? Seems that way. Any advice?

[***super_nova***]

Have you asked her to send photo of the damage and checked if she has left NEGs to other sellers or has revised FBs for them?

Do you have the message where she told you she will remove the NEG?  You could try to call eBay and ask for the FB to be removed as you have refunded.  Hope you did refund from PP by hitting the refund button. 

[***super_nova***]

OMG!!!!!!!!!!  You should have looked at her FB left to others.  She obviously does this all the time.  Call PP and get them look at it.  Report her to eBay. 

But firts contact her and tell her that you know she does this repeatedly and unless she repays you, you will be handing this info to the police.  What she is doing is obviously scam on huge scale.

[mattlikestobuy]

Judging from feedback she has left others it looks like a common occurance and should be reported.

[digital*ghost]

OMG 😮

I rarely do this, but your buyer is going straight on my Blocked Buyer List - there's so much red in their feedback left, and there's not enough green to make it look remotely Christmas-y.

I repeat, 😮

Serial negger - whether or not they use it as leverage to get refunds etc is obviously not for certain, but that percentage of bad transactions is just not....right. 

[twyngwyn]

on my list, too :_|

[*sparklz*]

Wowsers do as nova has said.

[***super_nova***]

reported & blocked

[*mrgrizz*]

that was a excellent read.

maybe she would learn and stop buying cheap crap from china with free postage:^O

[expressautomall]

Thank you so much for your reply. I looked at the FB she left for sellers. I have the emails she has send me saying she will remove the feedback if she gets a refund. Sounds like she has her own little business going. Hope not for too long. I have opened a case at PP. Let see what happens.