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Neutral feedback and neg comment revision...?

littleritty68
Community Member

Only my second neutral/neg in 7 years on ebay.  Today I received a neutral feedback with a somewhat neg comment for a recently sold bicycle kickstand - "Prompt but does not fit most Mountain bikes."  Would he really know if the kickstand doesn't fit most mountain bikes?



Although it's been a bit slow lately, I've sold 41 of these kickstands over the past year, and never had one back or received and adverse comments about them - on the contrary, judging by all the positive feedback I've had about them, buyers seem to like them.



I have one of these kickstands on two of my own mountain bikes - one a Giant, and one an Apollo with no issues. My riding friend has one on his Merida - no issues.



I've requested feedback revision - stating "Unfair/untrue comment and neutral feedback. Kickstand functions as intended and as advertised. Have sold dozens of these kickstands to mountain bike owners with no fitting problems. Buyers bike may be unsuitable."



I've been reading this forum a lot lately, and appreciate the useful information it gives. Can I use the collective wisdom in it to ask: Does my revision request sound fair? thanks. littleritty68

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Neutral feedback and neg comment revision...?

Suitable for 24" - 28" bikes.


 


this means it fits ALL

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Neutral feedback and neg comment revision...?

Anonymous
Not applicable

Yes I guess it could be interpreted as ALL.


OP go with the def claim. What can ebay say except


maybe no or yes.


When I check a seller's feedback I don't scroll at all.


I just click on the negs and neutrals in the summary.


Can't imagine buyers scrolling but then I forget that I once didn't know any better.

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Neutral feedback and neg comment revision...?

littleritty68
Community Member

thanks everyone for their comments/suggestions. littleritty

Message 13 of 14
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Neutral feedback and neg comment revision...?

It may take very little time to fill in the form but the OP has already spent time posting here and reading the comments plus replying to say nothing of the time they have already spent contacting ebay and, one would hope, the buyer.



I don't know why everyone assumes that by does not fit all mountain bikes they mean the size of the stand, perhaps they mean that it does not fit the particular brand of bike they have.

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