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More Knowledge. More Possibilities.

Seller Centre has answers you can trust for all your selling questions.

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Negative but positive comment can it be removed?

Hi, I have just received a negative feedback with a positive comment "Good Service". Whilst I have send the buyer and email asking them if it has been left by mistake and if I can send them a feedback revision, I was wondering if this would be remove...

User avatar by • Community Member
  • 710 Views
  • 10 replies
  • 0 Helpful

paypal chargeback after leaving +ve feedback?

Hi, I have just received a Paypal 'Temporary Hold Pending Investigation' on another ID. I rarely get these and am not sure what to do. The item was a character t shirt sent to USA, just regular mail ($22 shirt + postage all up). Buyer has left positi...

Click and send not delivered

I purchased something last week from same state I paid straight away seller posted following day ,2 days later I had an email from Aust Post telling me the item had been delivered ,might have been delivered but not to my dam house .Emailed the seller...

Have one to sell?

More pointless rubbish appearing on listings. Why put average sales price info of Used items on listings for New items? If you had one of the same item to sell wouldn't you be looking at listings of Used items?

Feedback

Does anyone else feel that the buyer's feedback should come before the sellers feed back. I have never received negative feedback but I always feel awkward about leaving feedback before knowing that the buyer is happy with their purchase. To me the t...

Final value fees...

I was checking the selling fees to sell in eBay Australia, and I was wondering whether the final value fee percentage stays constant regardless of the price and product category? I am just asking this because I know that in ebay.com the percentage ge...

Maintainence or what?

Is anyone else's selling manager pro freaking out? Apparently I have nothing listed, nothing sold this month and roughly $18 sold in 90 days...lol So yeah I'm hoping it's maintainence and others are experiencing the same?

Neg after 5 weeks, no communication from buyer - how should I respond?

Just copped a neg weeks after the sale date on a jumper that I thought had been described quite accurately. No communication at all from the buyer, just a surprise neg. Any advice on how I should respond to the feedback? Or should I just not bother, ...

User avatar by • Community Member
  • 1058 Views
  • 18 replies
  • 0 Helpful

Importing Existing Listings Into Ebay Store

Hi, quick questions and probably an easy fix. We opened an eBay store last night and from everything Ive read so far all our existing listings (50 or so) should just transfer across. However only the one I did after opening the store is actually in o...

User avatar by • Community Member
  • 423 Views
  • 3 replies
  • 0 Helpful

Have a buyer who says they've paid & they havent!

This buyer is frustrating me major. They have stated that they walked into my bank & deposited money Monday & is simply is not in my account! But this person is persistant! I can see clearly with my own eyes.she had already told me she had a 'receipt...

User avatar by • Community Member
  • 1047 Views
  • 11 replies
  • 0 Helpful

New to This - Buyer Requesting refund

Hi , I joined ebay a few weeks ago and have had around 30 sucessful transations- starting to get my head around it all . i recieved an email today about a dress purchased 2 weeks ago or there abouts , - Buyer claims there is a food Stain on the item ...

Wrong price on relisted item

I relisted an item yesterday without making any alterations to the price and it has relisted at $50 instead of $140 and someone has now purchased it. What do I do? wear the loss or try and get them to cancel the transaction? $50 wont even cover the c...

Useful tips for attracting interest to any item

Looking at listings compulsively (as new sellers do) and seeing almost no change in watchers, bidders or the amount of people viewing the thread can be frustrating, especially when you think the title has all the right keywords, the price is good, th...

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