Neutral feedback

I received a my second neutral feedback. First one was for pick up only & buyer did not make contact until 10 days after sale and then wanted me to post as well as sell the items for half sale price - cancelled sale. LESSON LEARNT! Today I was left neutral feedback by a buyer who came and picked up the item from me 8 days ago.....was happy at time of pick up..........(I alway have a return policy of 7 days in listing) - never contacted me to say there was a problem, just left neutral feedback with comment 'thx". I emailed to ask if there was a problem & to say I do have a return policy if there is a problem. No response. Is anyone else having these sort of problems I  go out of my way to make sure the  customer is happy.

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Re: Neutral feedback

Yes have attempted to have it looked at again at the suggestion of ebay customer service who forwarded it on to the appropiate section but unfortunately they said they couldnt do anything as it was out of time. The funny thing was the first one said as they read her one and only email and also mine it sounded like we had great communication so suggested I ask her to change the feedback. The buyer  who had a female name ( dont know if they really were female) messaged me some very weird messages, one saying they were on a train at Rooty Hill and asked me to meet them at the station. I live at Beaumont Hills, no train here yet and it is a long way to Rooty Hill especially when the buyer lives a Brighton-Le-Sands! This was 8pm at night, I am a female and when I rang them to explain you can't do that especially when nothing had be discussed prior the person text back "dont phone me, I am deaf"

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