Non payer

[lutonmaid]

Hi can anyone give me advice, I sold a phone and pair of sneakers both buyers,not related, had zero every
Thing and they have never paid or responded I have set up a dispute, how long do I have to wait before I can re list them and be credited for the fees
On the same note how do you block bidders with no scores at all thanks in advance

[thesoulyearns]

eBay suggests contacting the buyer to try to resolve any issues before opening a dispute. That's too late now, though, but you can still message them nicely and see what their situation is. No one likes to be told to pay "or else..." 🙂

Read this for more info: http://pages.ebay.com.au/help/sell/unpaid-items.html

To have your Final Value fee credited back, you have to open a Cancellation dispute and the buyer must agree to cancel the transaction (e.g. if they don't intend to pay). That's the only way I think. After they agree, you can relist.

Not sure how to block buyers off the top of my head but someone else will be able to answer that.

[dylan11235813]

To select buyer requirements for all your listings:

Go to My eBay.

Click the Account tab, and then click the Site Preferences link in the left navigation.

In the Selling Preferences section, scroll to Buyer requirements, and then click the Show link.

Click the Edit link.

On the Buyer Requirements page, select your requirements.

Click the Submit button to save your requirements.

[leader-of-the-band]

To have your Final Value fee credited back, you have to open a Cancellation dispute and the buyer must agree to cancel the transaction (e.g. if they don't intend to pay). That's the only way I think. After they agree, you can relist.

NO !!!!!!!!!!

Do the Non-paying buyer / Unpaid item process.  If they do not pay you will get your fvf creditted back to you, the 'buyer' will receive a strike against their ID, they will not be able to leave you feedback.

If you do a mutual cancellation you will get your fees back BUT the 'buyer' can then leave you negative feedback, even something along the lines of "impatient seller wanted to cancel transaction, didn't give me a chance to pay", AND MORE IMPORTANTLY they will not receive a strike and will continue to be free to waste the time of sellers who have bidder blocks in place that will stop members with two unpaid item strikes from bidding and buying.

Do yourself, and every other seller, a favour by going through the unpaid item process.  You can start that four days after the end of the listing and close the claim four days later if they do not pay.  You are THEN free to relist.

[digital*ghost]

Now that the disputes are open, they can be closed 4 days afterwards to receive the fee credit. (That's to the minute, BTW, if you close any earlier than a full four days, the fees are forfeit).

It's best not to leave feedback for these transactions (you can only leave positive anyway, and it's a policy violation to leave a negative comment with a positive).

You can't block 0 feedback buyers based on only that criteria, but there are several blocks available that can help prevent this situation - specifically, you can block anyone with two or more non-paying strikes.

[silversterio2]

lutonmaid;

"I have set up a dispute, how long do I have to wait before I can re list them and be credited for the fees"

You can close the Unpaid Item Disputes/Cases after 4 full days.

Your final value fees will be refunded to you and you can relist the items.

"On the same note how do you block bidders with no scores at all"

You can't block all 0 feedback buyers in general but if you use the 'Phone Verification Block', using the drop down box options for feedback requirement, it will block all members who aren't phone verified. Having a Credit card on file or having a Paypal account will override this block though.

[thesoulyearns]

NO !!!!!!!!!!

Do the Non-paying buyer / Unpaid item process.  If they do not pay you will get your fvf creditted back to you, the 'buyer' will receive a strike against their ID, they will not be able to leave you feedback.

If you do a mutual cancellation you will get your fees back BUT the 'buyer' can then leave you negative feedback, even something along the lines of "impatient seller wanted to cancel transaction, didn't give me a chance to pay", AND MORE IMPORTANTLY they will not receive a strike and will continue to be free to waste the time of sellers who have bidder blocks in place that will stop members with two unpaid item strikes from bidding and buying.

Do yourself, and every other seller, a favour by going through the unpaid item process.  You can start that four days after the end of the listing and close the claim four days later if they do not pay.  You are THEN free to relist.

Sorry... I had no idea. However, wouldn't your feedback or stars be somewhat negative anyway by opening an Unpaid Item Dispute? The buyer surely would not be happy to be virtually told to pay and may reflect it no matter how the item arrives. Your idea is better than mine but I'm just not sure it also would be free from potential flack.

[lyndal1838]

Soul, if the seller closes an Unpaid Item dispute and the buyer gets a strike, neither party can leave any feedback.  If the buyer has already left negative feedback it will be removed.

[leader-of-the-band]

Sorry... I had no idea. However, wouldn't your feedback or stars be somewhat negative anyway by opening an Unpaid Item Dispute? The buyer surely would not be happy to be virtually told to pay and may reflect it no matter how the item arrives. Your idea is better than mine but I'm just not sure it also would be free from potential flack.

What I would do is message the seller after three days with something like:

"I am messaging to let you know that somehow my settings for listings now includes automatic opening of UnPaid Item disputes after four days.  I don't know how to turn that off.  You will be receiving notification in the next day or so that a dispute has been opened if payment has not been made.  If you pay the dispute will automatically close in your favour.  If payment is not made it will automatically close after four days in my favour.  Thanks for your understanding"

I know it is a bit of bluff, but it may work AND negate ill feeling from them if they think the process is automatic.

[thesoulyearns]

What I would do is message the seller after three days with something like:

"I am messaging to let you know that somehow my settings for listings now includes automatic opening of UnPaid Item disputes after four days.  I don't know how to turn that off.  You will be receiving notification in the next day or so that a dispute has been opened if payment has not been made.  If you pay the dispute will automatically close in your favour.  If payment is not made it will automatically close after four days in my favour.  Thanks for your understanding"

I know it is a bit of bluff, but it may work AND negate ill feeling from them if they think the process is automatic.

Wel, it's certainly a better way of getting them to pay than suggesting a Cancellation. 😉

I have two non-payers (4+ days) and checked their bidding history. One of them hasn't bid on anything since the day mine ended whereas the other bid and paid for a very similar item after the bidding had ended on mine. I sent that buyer a Cancellation request which basically said 'there's no harm in change of mind. If you'd like to cancel the bid, just agree to the message.' I doubt that type of message will get a negative feedback and even if it did, it would be unwarranted. We all want buyers to pay but I would rather keep my stars up and not get a "smiling assassin..." 😉