Hi, i sell the odd item from time to time and have never had a problem at all.
But it has finally happened.
Yesterday i get an email from a buyer saying they did not get their item. It was only a small parcel, weight under 500 grams.
I rang Aus post 131318 and was told they would of expected the package to have been delivered around the 6th or 7th August. They said, if the package did not fit in the letter box slot, the postman may of put it in the meter box or left it under a covered area like a carport. Or he may have left a card saying to pick it up from the local post office.
So i messaged all that to the buyer and just recieved an email back from them saying they have called aus post and they dont have the parcel. They said there is always someone at home 24/7 so we would have got the parcel if it had been delivered. They have said they want their money back.
So, im guessing i just have to refund them?
no, it was a door lock barrel and key sold on the 28th July and posted on the 30th July
Sorry to say Daydream but if the parcel doesn't turn up yes you will have to refund the seller. Even for samll parcels click and send is the best way to go, they have a 500g satchel $6.20 (I think) and a 3kg for $10.55 and these can be posted all over Australia. So long as you lodge at the PO you will least have proof of sending should a buyer open an INR dispute
yeh, thats what i thought.
I havent heard of click n send
