Open PayPal Case

[ajarnjenny]

I have someone who bought 2 of my patterns, not on Ebay, and when I got back from the Post Office from mailing them, I find that they have opened a SNAD, case against me, because they went back and read the listing and saw that a crochet pattern is indeed a crochet pattern.

They have just emailed me, not through the resolution centre, that they want a refund immediately, but I can't refund them, because Paypal has put a hold on the payment.

What to do?

[ajarnjenny]

No.....I am not offended, you made a good suggestion. I am not sure that I will keep on listing them here,  but it will still happen occasionally wherever I list.

I list and have quite good sales on Ravelry, which is a knitting and crochet site. It is purely for patterns, no finished items at all on the whole site and I still get the occasional person buying, thinking they are getting the blanket in the mail with free shipping for $5.

I also sell more sucessfully on Etsy, which does have lots of physical items and hardly ever get people there thinking that they are getting the finished item. Maybe some sites categories are more defined than others.

Anyway, when these listings finish, I will take your advice and put up a picture of the pattern printed on paper for the next ones.

I have to say, that the people who buy my patterns and know that they are buying patterns, love them and I love selling to them.

They have sent me photos of their grandchildren wearing the item that they made from the pattern at the babies christening.

That is about as good as it gets for a seller, isn't it?

[clarry100]

I have to agree with k1000-sir-sales here.

We are normally sellers but a couple of months ago we were looking for a life-like doll to use as a model for our headband pics.

We found a seller who we thought had what looked like really great dolls at good prices. We were unwittingly making the same mistake as most buyers do--- looking at the pictures and failing to read the descriptions.

So we submitted a bid.

Some hours later I was reading thru the descriptions on the listings and it started to become clear that the pics we were looking at were of finished dolls and what we had bid on was a "blank" unfinished doll. There was no picture of what we would actually receive. We don't have the skills or resources to paint/decorate to make it look anything like the depicted finished product.

So we contaced the seller about this and on that basis asked for the bid to be retracted. Well the response we got from the seller was an angry one. Very vindictive indeed.

In the end she agreed to cancel our bid.

So because of her angry response we reported the listing to ebay because we certainly found it to be misleading.

But to this day (months later) the very same listings are present so nothing was done about it.

Moral: The first pics should show what you will receive. Other pics can be of some finished product. Then the words in the decsription (for those who read them) can explain why the pics look different.

[ajarnjenny]

I will take your advice on board too, Clarry.

I don't know if anyone has suggested this to you Clarry, but some people find it is great fun to make your own models in the old fashioned way.

[digital*ghost]

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@ajarnjenny wrote:

I also sell more sucessfully on Etsy, which does have lots of physical items and hardly ever get people there thinking that they are getting the finished item. Maybe some sites categories are more defined than others.

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Etsy has a fairly different, established 'ethos', if you will, since it caters more specifically for the handmade market. People actually want/prefer to see a visual for the piece they'll be able to make, and with most artists/crafters charging appropriately (and them some, in some cases  ) for their products, people don't really go there to find cheap bargains like they do here, so generally don't expect to find them and usually know that if something is $5, it's not likely to be a finished, handmade crochet item. Plus the "instant download" note is clearly displayed on gallery images and in the overview once the listing is open.

[ajarnjenny]

Yes, I agree about Etsy. Although they are having their problems now with cheap stuff from resellers.

It is a great site for people like me though. I make quite a few hundred dollars a month on Etsy, which is small pickings to most Ebay sellers, but, once I have made the items and written the pattern, it costs me only the fees to list and the FVF,( I have sold my best selling pattern over 220 times on Etsy), which is cheaper than Ebay's, although, you cannot just list it once on Etsy, you have to keep relisting it to stay at the top of the search pages which can become very expensive.

People complain long and loud about Ebay's fees, but I pay more fees on Etsy because of the relisting exercise.

[k1ooo-slr-sales]

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clarry100 wrote: 

Some hours later I was reading thru the descriptions on the listings and it started to become clear that the pics we were looking at were of finished dolls and what we had bid on was a "blank" unfinished doll. There was no picture of what we would actually receive. We don't have the skills or resources to paint/decorate to make it look anything like the depicted finished product.

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thanks clarry.

My reading of the policy update for pictures would say that that listing for the doll would now be in breach of the pictures policy i.e. no picture of exactly what the item is, and if they still list that way then the listings are reportable.

Spoiler

clarry, it is k1ooo-slr-sales, but some boardies (read bullies) tease me by calling me Sir Sales   . . . . . . LOL

[ajarnjenny]

Lol! and I am always complaining about buyers not reading and I though you were Sir Sales, not Slr sales.

Oh dear.

[k1ooo-slr-sales]

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@ajarnjenny wrote:

Lol! and I am always complaining about buyers not reading and I though you were Sir Sales, not Slr sales.

Oh dear.

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That's okay, I have put all those bullies boardies that call me Sir Sales on my Blocked Bidder List.  That'll fix em 

My ID comes from arguably the best Film SLR camera ever . . . . the Pentax K1000 SLR.  I changed it a little to k1ooo instead of k1000 and we all know that you can not have capital letters in your ID otherwise I would have it as K1000-SLR-Sales

[*crikey*mate*]

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@k1ooo-slr-sales wrote:

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clarry100 wrote: 

Some hours later I was reading thru the descriptions on the listings and it started to become clear that the pics we were looking at were of finished dolls and what we had bid on was a "blank" unfinished doll. There was no picture of what we would actually receive. We don't have the skills or resources to paint/decorate to make it look anything like the depicted finished product.

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thanks clarry.

My reading of the policy update for pictures would say that that listing for the doll would now be in breach of the pictures policy i.e. no picture of exactly what the item is, and if they still list that way then the listings are reportable.

Spoiler

clarry, it is k1ooo-slr-sales, but some boardies (read bullies) tease me by calling me Sir Sales   . . . . . . LOL

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don't think that went unnoticed....

[k1ooo-slr-sales]

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@crikey*mate wrote:

don't think that went unnoticed....

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