Options with damaged item via post .......???

[blackeye123456789]

ok sold a glass wall display case ....

packaged will cardboard and bubble wrap and plenty tape ......

the glass as a crack in one of it's corners.....supplied pictures to me

claim got a quote for nearly $200 to replace the glass from buyer ......

I know can claim postal damage up to $50 from Australian post ........

What are your thought's .....????

I have offer them to return item to me for a refund ..sure they ask for postal refund with it ...

which i know by ebay rules I don't have too .....

waiting for reply with interested....

[millj40]

I would ask them to return it to me and try for an insurance claim with Australia post.  I doubt a piece of glass that size would cost $200 (maybe there are companies that would charge that,  as it has to be cut to shape, but  shopping around would bring the price down dramatically).   As long as you can trust them to package it well enough not to be damaged further.

Personally I think you sold it cheap, so you could probably get that much for it again, or more, even with the corner cracked.  Or do a small mosaic to cover the crack, depending on which corner it is, how big it is etc.,

That's just me.  As far as refunding their postage costs .. I do, but ebay forms part of my income and I think the goodwill gesture is good for business.  You're not obliged to.  You might get a negative for it, which will probably bring your percentage down a fair bit. But you might get one even if you do refund postage. 

[digital*ghost]

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@blackeye123456789 wrote:

I know can claim postal damage up to $50 from Australian post ........

What are your thought's .....????

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Your buyer would need to take the item and all original packaging in to Aus Post for them to be able to determine whether or not compensation is payable - if they determine that the packaging was adequate (that is, packaged well enough to be able to withstand 20kg dropped on it from waist height without damage), then they are more likely to accept liability for the damage.

If the packaging is not deemed adequate, AP will not accept liability - the onus is 100% on the seller to package in a way that ensures it will meet AP's guidelines.

As for full refund on return, and return postage costs... While it is true that there is nothing that will oblige you to reimburse the buyer, I think you should also take a moment to put yourself in the buyer's shoes, particularly if you have any doubts about your packaging being able to withstand the above 20kg scenario. 

That is, they purchased something in good faith, it was apparently damaged through no fault of their own, and they would be out of pocket X amount with nothing to show for it... You don't have to refund return postage costs, but in some cases it is (in my personal opinion) the right thing to do.

If AP compo isn't going to be feasible, you may be able to work out an alternative resolution that is mutually beneficial, such as a partial refund.  

[phorum_junkie*]

It may have had plenty of cardboard, bubble wrap and tape but was it double boxed? If not then it is unlikely AP will accept it was their fault.

It would be a no brainer for me as I state in my listings that if goods are damaged or not working I will pay the return costs or refund without return. I would always ask for a photo or a condition report but once I received that evidence I would make sure the buyer was not out of pocket.

[letscleanupmycupboards]

Hard call. Buyers generally have to pay return costs for postage back to you. But if it's the one sold for $45 and postage insurance includes $50 compensation, problem solved. Make a claim, refund the seller $45 and they keep the item. Any buyer should be happy with that.

[phorum_junkie*]

 Make a claim, refund the seller $45 and they keep the item. Any buyer should be happy with that.

It is not as simple as that. The buyer has to make the claim as they have the packaging. They have to take that to the PO and put in a claim. AP will decide if they were at fault or if the packaging was not up to standard, unless there is something like tyre tracks across the parcel they are unlikely to accept responsibility. If they do then they will refund the buyer however it is more likely they will not and as they have said the packaging was not up to standard the seller is responsible.

The only way a seller can make a claim for damage is if the buyer gets a compensation form and asigns the right to claim over to the seller and sends that along with the item and original packaging back to the seller.

I don't know of many buyers prepared to do that when they can just go through Paypal and leave the seller a neg if they make them pay for return postage.

[casbit33]

I received an item that was broken. i took it to Aust. Post and they said they would only compensate if the item was wrapped by an Aust. Post worker. Even though it was wrapped very well, they still wouldn't compensate.