Order not marked as received

[lpar1608]

Hello. I have sold a phone, the buyer has received it but doesn’t know how to mark it received so I havent been paid . What should i do 

[sandypebbles]

Have you fully signed up to Managed Payments and been verified to sell?

Your completed items show the phone sold on December 27, so with the 14-30 day hold on funds for all new sellers (including sellers who have not sold in a long time like yourself) will apply 

If you have not signed up, you will not be paid at all until you do

The buyer has not left feedback either, so that won't help things move any faster 

Did you upload tracking to the sale?

[lpar1608]

Thank you. I did add it but she said that it wasnt showing , i have looked it up on Aus post, she has received it and msged to confirm she has received it

[sandypebbles]

So you have signed up to Managed Payments and been verified to sell?

As said, the hold of 14-30 days will still apply even if you have, which is the reason you have not been paid

The buyer sending you a message isn't the same as the buyer leaving feedback and won't count towards an early release of funds 

Since it is an expensive item, the hold on funds is more likely to be closer to the 30 days than the 14

[lpar1608]

Apologies I forgot to answer that I have not signed up to that . I will look into how to do that

[sandypebbles]

That would explain why you have not been paid

It's been the only option for sellers to be paid for almost 6 years 

The money has nowhere to go since you've not signed up 

[padi*0409]

Sandy, it beggars belief that eBay STILL allows "sellers" to list without signing up for Managed Payments, especially for expensive items like the OP's.   😠

[twyngwyn]

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