So if I understand this right, by carrier you mean the buyer and what happened is the buyer turned up to collect a 3 piece bedroom suite but didn't like the look of the bed/base for some reason and had a discussion with you there and then, asking for a refund or partial refund for it as he only wanted 2 out of 3 of the items. But in the end agreed to take the whole lot, coming back for the heaviest item next day, which he didn't bother to do.
And isn't likely to do as he doesn't want the bed and base.
I can see your dilemma as I presume you sold this as a suite, not as 3 separate items? That means there is no agreed value as such for each piece.
I am glad you so far have not had to refund this buyer.
I have to tell you, I have heard before of buyers of pick up items trying to barter down the price of an item when they arrive to pick up and it isn't really fair on a sales site such as ebay as the seller is paying fees on the official 'sold' price.
My own suspicion is the buyer quite possibly wasn't interested in the bed/base right from the start and only bid as he wanted the other solid furniture.
Personally, if ebay have rejected his claims, I would stand my ground and do nothing. I don't believe this buyer has the moral right to any sort of refund.
Should he open a paypal claim, you'll need to make it very clear most of the suite has been collected and only the cheapest part left behind, leaving you inconvenienced and with something that would be hard to sell on its own.
He could potentially open a paypal claim for up to 180 days but I would hope he would not get a full refund, considering he has taken off with 2 of the 3 parts of the suite. I am actually wondering if he knows he can make a paypal claim as if he is so determiend to have made 2 attempts at ebay, you'd think he would have turned to paypal by now. Don't tell him!
I do not think this buyer is going to pick up at all. I don't know the exact legal situation. Are you able to store the left over piece in a garage or shed for a little longer?
If you message the buyer again at all, you could ask when they would like to pick up the last item but do mention also that 'now they have picked up the main parts of the suite...' etc, just so it is on record.
Obviously you can't be expected to store this indefinitely, so if you have looked up the legal side of it and know the regulations, just go with those. Good luck!
