Parcel Picked Up But Buyer Said it Was Not Him

[classic_temptations]

Hi Everyone,

Can anyone make any suggestions please regarding my sale.

I sold a small item (brand new) worth approximately $50.

The buyer contacted me asking when it would be delivered.

I contacted the courier and they said the customer had rang them and changed the delivery address but before they could deliver

to the new address someone turned up at the courier depot and collected it. They had the consignment card which was left

in my buyers mail box.

The courier company did not ask for ID - Im not sure if they are suppose to if a consignment card is shown

My buyer confirms she did not ring the courier and change the address or pick up the item.

The courier has checked their CCTV cameras and they have picture of the car etc but no number plate

Can anyone suggest please where i go from here, it is not about the money although it could have been a much more expensive item, I would like to get to the bottom of this but not sure what to do next.

Any suggestions would be great

My customer is waiting for a refund or her purchase.

Many Thanks in advance.

[sparrow2207]

Courier companies don't request to see ID they just assume the person taking possession is the person parcel is for.

Some courier drivers aren't that bright (from my experience) I have had cards left for me in other letter boxes (I live in an apartment).

I have had courier companies forge my signature as item received on their delivery docket an leave parcels unattended on the street (I live on a main road - not at all acceptable).

[the_great_she_elephant]

I don't know whether All courier companies demand ID, but Toll certainly do. I picked up a package from their depot here in Bunbury  few days ago and had to produce photo ID.